Terms And Conditions

In any circumstance, any funds paid will not be eligible for a refund once the initial design and concepts (after delivery) are approved. All refund requests will be considered according to the following arrangements:

The client may submit a request where the underlying ideas for a logo are provided. However, once the client approves or requests changes to the initial designs, the refund entitlement will become void, and no refund request will be approved.

Once the project enters the revision phase, any refund entitlement is void, and requests for refunds will not be considered. A refund request must have a valid reason, which must be evaluated against the outline brief and client input for revisions. Unless a design has not been created according to the brief, no refund will be granted.

5.1: Refund on Logo Packages

If a refund request is made before the delivery of initial design concepts, the client may be eligible for a full refund (excluding a 10% administration and preparation fee).

If a refund request is made within five business days after delivery of the initial design, the client will be eligible for a 66% refund (excluding a 10% administration and preparation fee).

If the refund request is made after five business days but within twelve business days following the delivery of the initial design, the client will be eligible for a 33% refund (excluding a 10% service and processing fee).

No refund requests will be approved after fifteen business days from delivery of the initial design. However, we are committed to 100% customer satisfaction, and you are encouraged to contact us to address any concerns.

No refund will be issued once the final files have been delivered.

5.2: Refund on Website Packages

If a refund request is made before the delivery of the Initial Website Mockup, the client may qualify for a full refund (excluding a 10% administration and preparation fee).

If the request is made within five business days of delivery of the Initial Website Mockup, the client will be eligible for a 66% refund (excluding a 10% administration and preparation fee).

No refund requests will be approved once the initial design mockup of the website has been revised. No refund request will be accepted after ten business days from the Initial Website Mockup.

Refunds will not be considered once the client has approved the design and the website is sent for development. Where websites have been developed and uploaded to test links or live domains, no refunds will be issued. Koretechx LLC will only be responsible for troubleshooting problems if the client has subscribed to web support services.

5.3: Refund on Custom Packages

For custom bundles, the refund policy described above applies individually to each service within the bundle.

No refund request will be accepted after ten business days from delivery of the initial design. However, we remain committed to 100% customer satisfaction and clients are encouraged to contact us regarding concerns.

5.4: Refund on Marketing Packages

All Social Media Marketing Packages, SEO Packages, and other marketing-related projects are non-refundable under any circumstances.

5.5: Refund on Domain & Hosting

Services including domains, hosting, SSL certificates, and related services cannot be cancelled or refunded under any circumstances. Koretechx LLC retains ownership of domains and hosting purchased via Koretechx LLC.

No refund requests will be accepted after seven business days of client inaction. If a project is restarted, a fee may be applied depending on the scope of work.

No refund requests will be accepted if the client is unresponsive for ten business days.

All refund requests must be submitted to the support department. Koretechx LLC reserves the right to approve or reject refund requests on a case-by-case basis. Refunds are contingent upon good faith and honesty. Where a client has placed design orders with multiple agencies for the same project intending to claim a refund, Koretechx LLC reserves the right to refuse such a request.

All design and website projects require active client participation. Clients must provide feedback throughout the process to achieve the desired results.

A 100% unique deliverables guarantee entitles the client to a free renewal if the product delivered by Koretechx LLC is found to be substantially similar to existing work. Any similarity to prior work will be considered coincidental, and Koretechx LLC accepts no responsibility or liability. It is the client’s responsibility to copyright their own artwork.

All refund requests must be fully documented and submitted via the channels in Section 6, with reasons for dissatisfaction clearly stated. A 10% processing fee will be deducted from the order amount when a refund is processed. Refunds are issued within 8–10 business days from the cancellation request date. Acceptance of the refund constitutes the sole and exclusive remedy regarding the related deliverables. Clients acknowledge they have no right to use, distribute, or claim ownership of any designs, work product, or content. All sections of this agreement that naturally survive termination, including payment, indemnity, and disclaimers of warranty and liability, shall remain in effect.