Terms & Conditions

Last Updated: December 31, 2025

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between Koretechx
Corp, a Florida corporation with its principal place of business at 7 Beaman Lane, Marlborough, MA 01752
(“Koretechx”, “Company”, “we”, “us”, “our”), and you (“Client”, “you”, “your”), governing your access to and
use of our website located at
https://koretechx.com and all associated services.

1.2 Acceptance

By accessing our website, submitting an inquiry, executing a service agreement, making a payment, or
otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound
by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must
immediately cease all use of our website and services

1.3 Capacity and Authority

You represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into
binding contracts; (c) if entering this Agreement on behalf of a business entity, you have the authority to bind
that entity to these Terms; and (d) all information you provide is accurate, current, and complete.

1.4 Electronic Acceptance

You acknowledge and agree that your electronic acceptance of these Terms, whether through clicking “I agree,”
submitting payment, executing electronic contracts, or otherwise engaging with our services, constitutes your
legally binding signature and creates an enforceable contract between you and Koretechx Corp.

1.5 Modifications

Koretechx Corp reserves the right to modify, amend, or update these Terms at any time, in our sole discretion,
without prior notice. Modifications become effective immediately upon posting to our website. Your continued
use of our services following the posting of modified Terms constitutes acceptance of such modifications. We
will update the “Last Updated” date at the top of this document to reflect any changes

2. DEFINITIONS

1.5 Modifications

For purposes of these Terms, the following definitions apply:

“Services” means all digital marketing, design, development, automation, hosting, and related services
provided by Koretechx Corp, including but not limited to: website design and development, search engine
optimization (SEO), social media marketing (SMM), pay-per-click advertising (PPC), artificial intelligence
automations, business process automations, hosting and domain services, branding, Amazon/eCommerce
development, and any other services described on our website or in service agreements.

“Deliverables” means all work product, materials, designs, code, content, documentation, and other tangible or
intangible items created or provided by Koretechx Corp in connection with the Services.

“Project” means a specific engagement for Services as defined in a Statement of Work, proposal, or service
agreement.

“Client Materials” means all content, data, materials, trademarks, logos, images, text, and other information
provided by Client to Koretechx Corp for use in connection with the Services.

“Confidential Information” means all non-public information disclosed by either party to the other, whether
orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential
given the nature of the information and circumstances of disclosure.

“Intellectual Property” means all patents, copyrights, trademarks, trade secrets, trade names, service marks,
and other proprietary rights, whether registered or unregistered.

3. SCOPE OF SERVICES

3.1 Service Offerings

Koretechx Corp provides comprehensive digital services across multiple disciplines, including but not limited
to:

(a) Website Design and Development: Custom website design, front-end and back-end development, content
management system implementation, responsive design, and website maintenance.

(b) Search Engine Optimization (SEO): On-page optimization, technical SEO, link building, content strategy,
local SEO, and ongoing optimization services.

(c) Social Media Marketing (SMM): Social media strategy, content creation and curation, community
management, social advertising, and analytics reporting.

(d) Pay-Per-Click Advertising (PPC): Campaign strategy, ad creation, bid management, landing page
optimization, conversion tracking, and performance reporting across platforms including Google Ads, Facebook
Ads, and other advertising networks.

(e) Artificial Intelligence Automations: Custom AI solutions, chatbot development, machine learning
implementations, predictive analytics, and AI-powered business process optimization.

(f) Business Automations: Workflow automation, integration development, process optimization, and custom
automation solutions.

(g) Hosting and Domain Services: Domain registration and management, web hosting, SSL certificate
installation, server maintenance, and technical support.

(h) Branding: Logo design, brand identity development, brand guidelines, marketing collateral, and brand
strategy.

(i) Amazon/eCommerce Development: Amazon storefront setup, product listing optimization, marketplace
management, and custom eCommerce platform development.

(j) Kore Pulse AI (SaaS Platform): Our proprietary software-as-a-service platform providing customer
relationship management (CRM), AI-powered voice calling (inbound and outbound), automated call handling,
contract signing and document management, communication automation, and integrated business workflow
tools available via separate subscription.

3.2 Service Specifications

All Services will be performed in accordance with: (a) the specific Statement of Work, proposal, or service
agreement executed between the parties; (b) these Terms and Conditions; (c) industry-standard practices; and
(d) all applicable laws and regulations. Specific deliverables, timelines, milestones, and acceptance criteria shall
be defined in the applicable service agreement

3.3 Service Limitations

Client acknowledges and agrees that:
(a) No Guaranteed Results: Koretechx Corp makes no guarantees, representations, or warranties regarding
specific outcomes, results, rankings, traffic levels, conversion rates, revenue generation, or any other
performance metrics unless expressly stated in a separate written guarantee signed by an authorized officer of
Koretechx Corp.
(b) Third-Party Dependencies: Many Services depend on third-party platforms, algorithms, policies, and
technologies (including but not limited to Google, Facebook, Amazon, web hosting providers, and software
vendors) over which Koretechx Corp has no control. Changes to third-party platforms may impact Service
performance and deliverables.
(c) Reasonable Efforts: Koretechx Corp agrees to use commercially reasonable efforts to perform Services in a
professional and workmanlike manner but does not guarantee any specific outcome or result.
(d) Market Variables: Digital marketing performance is influenced by numerous factors outside Koretechx
Corp’s control, including market conditions, competition, seasonality, economic factors, and changes in
consumer behavior.

3.4 Client Cooperation

Client’s cooperation is essential for successful Service delivery. Client agrees to:

(a) Provide timely access to all necessary materials, information, accounts, systems, and personnel required for
Service performance;

(b) Respond to requests for information, feedback, and approvals within the timeframes specified in the service
agreement or, if not specified, within fourteen (14) business days;

(d) Review and approve deliverables in a timely manner;

(e) Provide accurate, complete, and current information at all times;

(f) Comply with all applicable laws and regulations in connection with the Services; and

(g) Pay all fees when due.
Failure to provide timely cooperation may result in project delays, additional fees, or termination of Services

4. PAYMENT TERMS

4.1 Fees and Pricing

All fees for Services are as stated in the applicable proposal, Statement of Work, or service agreement.
Koretechx Corp reserves the right to modify pricing for future services at any time without prior notice. Pricing
changes do not apply retroactively to existing contracts or projects already underway.

4.2 Payment Structure

Services may be billed according to one or more of the following structures:

(a) One-Time Projects: Full payment or deposit required before work commences, with balance due upon
completion or according to milestone schedule.

(b) Milestone-Based Projects: Payment due upon completion of specified milestones as defined in the service
agreement.

(c) Retainer Agreements: Recurring payments billed monthly, semi-annually, or annually in advance. Retainer
fees are non-refundable and non-transferable.

4.3 Payment Methods

All payments must be made through our secure payment portal at portal.koretechx.com. Accepted payment
methods include:

(a) Credit cards (Visa, MasterCard, American Express, Discover);

(b) ACH/bank transfer; and

All payments are processed in United States Dollars (USD) unless otherwise specified in writing.

4.4 Payment Due Dates

Unless otherwise specified in a service agreement, all invoices are due immediately upon receipt. Payment must
be received before work commences or continues, as applicable.

4.5 Late Payments

Any payment not received by the due date is subject to a late fee of one and one-half percent (1.5%) per month
(eighteen percent (18%) per annum) on the outstanding balance, or the maximum rate permitted by law,
whichever is less. Late fees accrue from the original due date until payment is received in full.
In addition to late fees, Koretechx Corp reserves the right to:

(a) Suspend all Services until payment is received;

(b) Withhold delivery of Deliverables;

(d) Take down or disable any websites, campaigns, or services under our control; and

(e) Pursue collection through legal means, in which case Client shall be responsible for all collection costs, including reasonable attorneys’ fees and court costs

4.6 Disputed Charges

If Client disputes any charge, Client must notify Koretechx Corp in writing within ten (10) business days of the
invoice date, specifying the disputed amount and reason for dispute. Undisputed amounts must be paid when
due. Failure to notify us of a dispute within ten (10) business days constitutes acceptance of the charges

4.7 No Setoff

Client may not withhold, offset, or deduct any amounts owed to Koretechx Corp under any circumstances,
including claims of deficiency, breach, or otherwise

4.8 Taxes

All fees are exclusive of applicable federal, state, local, and foreign taxes, levies, or duties of any nature. Client
is responsible for all sales, use, excise, value-added, withholding, and similar taxes associated with the Services,
excluding only taxes based on Koretechx Corp’s net income

5. REFUND POLICY

5.1 General Refund Principles

Refunds are granted at Koretechx Corp’s sole discretion based on project stage, Services performed, and
compliance with these Terms. All refund requests must be submitted in writing to
hello@koretechx.com and
must include a detailed explanation of the reason for the request.

5.2 Refund Processing

All approved refunds are subject to a ten percent (10%) administrative and processing fee deducted from the
refund amount. Refunds are processed within eight (8) to ten (10) business days from the date of approval and
are issued via the original payment method

5.3 Logo and Branding Package Refunds

(a) Before Initial Concepts: If a refund is requested before delivery of initial design concepts, Client is eligible
for a full refund minus the 10% administrative fee.

(b) Within 5 Business Days After Initial Delivery: If a refund is requested within five (5) business days after
initial design concept delivery, Client is eligible for a sixty-six percent (66%) refund of the total project fee,
minus the 10% administrative fee.

(c) Within 12 Business Days After Initial Delivery: If a refund is requested after five (5) business days but
within twelve (12) business days after initial design concept delivery, Client is eligible for a thirty-three percent
(33%) refund of the total project fee, minus the 10% administrative fee.

(d) After 15 Business Days: No refunds are available after fifteen (15) business days from initial design
concept delivery.

(e) After Final File Delivery: No refunds are available once final files have been delivered.

(f) After Approval or Revisions: No refunds are available once Client has approved initial concepts or
requested revisions to the initial designs.

5.4 Website Development Package Refunds

(a) Before Initial Mockup: If a refund is requested before delivery of the initial website mockup, Client is
eligible for a full refund minus the 10% administrative fee.

(b) Within 5 Business Days After Initial Mockup: If a refund is requested within five (5) business days after
initial website mockup delivery, Client is eligible for a sixty-six percent (66%) refund of the total project fee,
minus the 10% administrative fee.

(c) After Revisions to Mockup: No refunds are available once Client has requested revisions to the initial
website mockup.

(d) After 10 Business Days: No refunds are available after ten (10) business days from initial website mockup
delivery.

(e) After Design Approval: No refunds are available once Client has approved the website design and the
project has moved to the development phase.

(f) After Development or Launch: No refunds are available once the website has been developed, uploaded to
a test server, or launched on a live domain.

5.5 Custom Package Refunds

For custom packages combining multiple services, the refund policy applicable to each individual service
component applies separately to that component. No refunds are available after ten (10) business days from
initial delivery of any component

5.6 Marketing Services (SEO, SMM, PPC) – No Refunds

All marketing services, including but not limited to Search Engine Optimization (SEO), Social Media
Marketing (SMM), Pay-Per-Click Advertising (PPC), and ongoing digital marketing campaigns, are strictly
non-refundable under any circumstances once work has commenced. This includes strategy development,
campaign setup, content creation, and ongoing management services.

5.7 Hosting, Domain, and Technical Services – No Refunds

The following services are strictly non-refundable and non-cancellable:

(a) Domain registration and renewal fees;

(b) Web hosting services;

(d) Server setup and configuration;

(e) Technical support packages; and

(f) Any third-party services or licenses purchased on Client’s behalf.

Koretechx Corp retains administrative rights to domains and hosting accounts purchased through our services
until all outstanding balances are paid in full and ownership transfer is properly executed.

5.8 Retainer Services – No Refunds

All retainer fees (monthly, semi-annual, or annual) are non-refundable once the billing period has commenced.
Unused retainer hours or services do not roll over to subsequent periods unless expressly stated in the service
agreement. Cancellation of retainer services requires thirty (30) days written notice but does not entitle Client to
a refund of the current billing period.

5.9 Refund Disqualification

No refund shall be granted under the following circumstances:

(a) Client has placed orders for the same services with multiple agencies simultaneously with intent to claim
refunds;

(b) Client has been unresponsive for fourteen (14) business days or longer at any point during the project;

(d) Client has breached any provision of these Terms or the applicable service agreement;

(e) Client has provided false, misleading, or inaccurate information;

(f) Client is in arrears on any payment obligations; or

(g) The refund request is not made in good faith or is based on subjective preferences after initial approval.

5.10 Effect of Refund

Upon receiving any refund, Client acknowledges and agrees that:

(a) All rights to use any Deliverables, work product, designs, code, or materials created by Koretechx Corp
immediately terminate;

(b) All Intellectual Property rights in any work product revert to or remain with Koretechx Corp;

(d) Client has no right (express or implied) to use any work product created during the engagement;

(e) This Agreement is terminated in its entirety; and

(f) The refund constitutes Client’s sole and exclusive remedy for any and all claims related to the Services

6. PROJECT WORKFLOW AND REVISIONS

6.1 Revision Policy

The number of revisions included in each project is specified in the applicable service agreement or package
description. Unless the agreement expressly states “unlimited revisions,” all projects include a limited number
of revision rounds.

6.2 Scope of Revisions

(a) Included Revisions: Revisions are modifications to the design, structure, or content of delivered work that
remain within the original project scope and approved concept. Revisions include adjustments to colors, fonts,
layout, copy edits, and similar refinements.

(b) Concept Changes Not Included: Once an initial design concept is approved by Client, requests to change
the fundamental concept, design direction, or approach constitute a new project and are subject to additional
fees. “Unlimited revisions” does not include concept redesigns.

(c) Scope Creep: Any request that materially expands the original scope of work, adds new pages or features, or
requires substantial additional work is not considered a revision and is subject to additional fees.

6.3 Revision Turnaround Time

Koretechx Corp will use reasonable efforts to complete revisions within forty-eight (48) business hours of
receiving clear, consolidated feedback from Client. Turnaround time may vary based on revision complexity,
current workload, and timely receipt of Client feedback

6.4 Animation and Video Revisions

For animation and video production services:

(a) Revisions are limited as specified in the service agreement;

(b) Revisions must maintain the original storyboard, concept, and design direction approved by Client;

(d) Revision turnaround time is at Koretechx Corp’s discretion based on project complexity; and

(e) “Unlimited revisions,” if included, does not permit concept redesigns or scope expansion.

6.5 Client Feedback Requirements

To ensure efficient revision processing, Client must:

(a) Provide clear, specific, and consolidated feedback in writing;

(b) Designate a single point of contact for approvals and feedback;

(d) Specify exactly what changes are required and why;

(e) Provide feedback within fourteen (14) business days of receiving deliverables; and

(f) Limit revision requests to the agreed-upon number of rounds

6.6 Inactive Projects

If Client fails to provide required feedback, approvals, materials, or payment within fourteen (14) business days
of any request, the project may be considered inactive. Koretechx Corp reserves the right to:

(a) Suspend all work until Client responds;

(b) Close the project and retain all payments made to date;

(d) Terminate the Agreement

6.7 Client Approval

Client’s approval of any Deliverable, whether express (written approval) or implied (failure to provide feedback
within specified timeframes or proceeding with subsequent project phases), is final and binding. Once
approved, Client may not subsequently reject the Deliverable or request refunds based on the approved work.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Client Materials

Client retains all ownership rights in Client Materials. By providing Client Materials to Koretechx Corp, Client
grants us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display
such materials solely for the purpose of performing the Services

7.2 Client Representations

Client represents and warrants that:

(a) Client owns or has secured all necessary rights, licenses, and permissions for all Client Materials provided;

(b) Client Materials do not infringe upon any third-party Intellectual Property rights;

(d) Client Materials do not contain any defamatory, obscene, or unlawful content

7.3 Intellectual Property Ownership

Subject to full payment of all fees and compliance with these Terms:

(a) Final Deliverables: Upon receipt of final payment in full, Client receives a non-exclusive, worldwide,
royalty-free, perpetual license to use the Final Deliverables for their intended business purposes. For custom
design and development work where Client has paid for exclusive rights, ownership of copyright in the Final
Deliverables transfers to Client upon full payment.

(b) Pre-Existing Materials: Koretechx Corp retains all rights in any pre-existing materials, templates, code
libraries, frameworks, tools, methodologies, and know-how used in creating the Deliverables (“Pre-Existing
Materials”). Client receives only a license to use such Pre-Existing Materials as incorporated into the Final
Deliverables.

(c) Third-Party Components: Deliverables regularly incorporate third-party software, frameworks, libraries,
plugins, themes, and other components (including but not limited to WordPress, open-source software, premium
plugins, and commercial themes) (“Third-Party Components”). Client’s use of Third-Party Components is
governed by the applicable third-party licenses. Koretechx Corp makes no representations or warranties
regarding Third-Party Components and is not liable for any issues arising from their use.

(d) Retention of Rights: Koretechx Corp retains all rights, title, and interest in: (i) Pre-Existing Materials; (ii)
general methodologies, processes, and know-how developed during the project; (iii) concepts, techniques, and
ideas developed independently of the specific project; and (iv) any improvements, enhancements, or derivative
works of Pre-Existing Materials.

7.4 Portfolio Rights

Unless Client pays an additional confidentiality fee or executes a separate non-disclosure agreement, Koretechx
Corp retains the perpetual, irrevocable right to:

(a) Display, reproduce, and publish the Deliverables in Koretechx Corp’s portfolio, website, marketing
materials, case studies, and promotional materials;

(b) Use Client’s name, trademarks, and logos to identify Client as a customer;

(d) Use screenshots, mockups, or other representations of the work in presentations and proposals; and

(e) Reference the engagement in communications with prospective clients.

Client may request confidentiality for specific projects by paying an additional confidentiality fee equal to 25%
of the project fee and executing Koretechx Corp’s standard Non-Disclosure Agreement.

7.5 Work Made for Hire

To the extent permitted by law and except as otherwise provided in these Terms, work created by Koretechx
Corp specifically for Client may be considered a “work made for hire” under U.S. copyright law, with Client as
the statutory author and copyright owner upon full payment. If any work is determined not to constitute a work
made for hire, Koretechx Corp hereby assigns to Client all right, title, and interest in such work upon receipt of
full payment.

7.6 Intellectual Property Indemnification by Client

Client agrees to indemnify, defend, and hold harmless Koretechx Corp from and against any and all claims,
damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a)
Client Materials; (b) any breach of Client’s representations and warranties regarding Intellectual Property; or (c)
any claim that Client Materials infringe or violate any third-party rights

8. CONFIDENTIALITY

8.1 Definition of Confidential Information

“Confidential Information” means any non-public information disclosed by either party to the other, whether
orally, in writing, or by inspection of tangible objects, that: (a) is marked as “Confidential,” “Proprietary,” or
with a similar designation; or (b) reasonably should be understood to be confidential given the nature of the
information and circumstances of disclosure. Confidential Information includes, but is not limited to: business
plans, financial information, technical data, trade secrets, know-how, customer lists, marketing strategies,
product roadmaps, and unpublished creative works

8.2 Exclusions

Confidential Information does not include information that:

(a) Is or becomes publicly available through no breach of this Agreement;

(b) Was rightfully known to the receiving party without confidentiality restrictions prior to disclosure;

(d) Is rightfully received by the receiving party from a third party without confidentiality restrictions; or

(e) Must be disclosed pursuant to applicable law or court order, provided the receiving party gives prompt
notice to enable the disclosing party to seek protective measures.

8.3 Obligations

Each party agrees to:

(a) Maintain the confidentiality of the other party’s Confidential Information using the same degree of care it
uses to protect its own confidential information, but in no event less than reasonable care;

(b) Use Confidential Information solely for the purposes of performing or receiving the Services;

(c) Not disclose Confidential Information to any third party except to employees, contractors, and advisors who
have a legitimate need to know and are bound by confidentiality obligations at least as restrictive as those
contained herein;

(d) Not reverse engineer, disassemble, or decompile any software or technical materials disclosed as
Confidential Information; and

(e) Promptly notify the other party of any unauthorized use or disclosure of Confidential Information.

8.4 Required Disclosure

If either party is required by law, regulation, or court order to disclose the other party’s Confidential
Information, the receiving party shall:

(a) Promptly notify the disclosing party (unless prohibited by law);

(b) Cooperate with the disclosing party’s efforts to seek a protective order or other appropriate remedy;

(d) Use reasonable efforts to obtain assurance that confidential treatment will be accorded to the disclosed
information.

8.5 Return or Destruction

Upon termination of this Agreement or upon request by the disclosing party, the receiving party shall promptly:

(a) Return or destroy all Confidential Information in its possession or control, including all copies, notes, and
derivative works; and

(b) Certify in writing its compliance with this obligation.

Notwithstanding the foregoing, the receiving party may retain copies of Confidential Information to the extent
required by law or professional record-retention policies, provided such retained information remains subject to
confidentiality obligations

8.6 Duration

The obligations of confidentiality shall survive for a period of five (5) years from the date of disclosure or
termination of this Agreement, whichever is later, except for Confidential Information that constitutes a trade
secret, which shall remain confidential for as long as it qualifies as a trade secret under applicable law.

9. CLIENT REPRESENTATIONS, WARRANTIES, AND RESPONSIBILITIES

9.1 Authority and Compliance

Client represents and warrants that:

(a) Client has full power and authority to enter into this Agreement and to perform its obligations hereunder;

(b) Execution and performance of this Agreement does not violate any agreement, obligation, law, or regulation
to which Client is subject;

(c) Client will comply with all applicable federal, state, local, and international laws and regulations in
connection with its use of the Services and Deliverables; and

(d) If Client is entering this Agreement on behalf of a business entity, Client has authority to bind that entity

9.2 Content Responsibility

Client is solely responsible for:

(a) The accuracy, legality, and appropriateness of all Client Materials;

(b) Ensuring Client Materials do not infringe any third-party Intellectual Property rights, rights of publicity,
privacy rights, or other proprietary rights;

(c) Ensuring content complies with all applicable laws, including advertising regulations, consumer protection
laws, accessibility requirements, and data protection regulations;

(d) Obtaining all necessary permissions, licenses, and consents for use of Client Materials;

(e) Ensuring content does not contain defamatory, obscene, threatening, or unlawful material;

(f) Compliance with Federal Trade Commission (FTC) guidelines on advertising disclosures, testimonials, and
endorsements;

(g) Compliance with CAN-SPAM Act, TCPA, and other marketing communication regulations;

(h) Obtaining proper consent for use of personal data in accordance with GDPR, CCPA, and other privacy laws;
and

(i) Ensuring content meets accessibility standards (such as WCAG 2.1) where legally required

9.3 Third-Party Accounts and Access

Client is responsible for:

(a) Maintaining the security and confidentiality of all login credentials, passwords, and access credentials for
any third-party platforms, accounts, or services;

(b) All activities that occur under Client’s accounts, whether authorized or unauthorized;

(d) Ensuring Koretechx Corp has appropriate access levels and permissions to perform Services;

(e) Complying with all terms of service, policies, and agreements of third-party platforms;

(f) All costs, fees, and charges associated with third-party platforms and services; and

(g) Removing Koretechx Corp’s access to accounts upon termination of Services, if Client wishes to do so.

9.4 Prohibited Content and Activities

Client agrees not to use our Services for any purpose that is unlawful or prohibited by these Terms. Prohibited
uses include, but are not limited to:

(a) Content or activities that infringe Intellectual Property rights;

(b) Obscene, defamatory, threatening, harassing, or hateful content;

(d) Deceptive or misleading advertising or business practices;

(e) Spamming, phishing, or other fraudulent activities;

(f) Distribution of malware, viruses, or malicious code;

(g) Activities that violate export control laws or sanctions regulations;

(h) Illegal gambling, controlled substances, or other illegal products or services;

(i) Adult content or services (unless expressly agreed in writing);

(j) Pyramid schemes, multi-level marketing, or similar business models;

(k) Content that promotes violence, discrimination, or illegal activities; and

(l) Any activity that could damage Koretechx Corp’s reputation or business relationships.

9.5 Backup Responsibility

Client is solely responsible for maintaining backups of all Client Materials, website content, databases, and any
other data. Koretechx Corp is not responsible for data loss under any circumstances. While we may provide
backup services as part of certain hosting packages, Client should maintain independent backups of all critical
data.

9.6 Testing and Acceptance

Client is responsible for:

(a) Thoroughly testing all Deliverables before approval or launch;

(b) Ensuring Deliverables meet Client’s requirements and specifications;

(d) Making final acceptance decisions in a timely manner.
Client’s approval or use of Deliverables in a production environment constitutes acceptance.

9.7 Domain and Hosting Obligations

For domain and hosting services, Client agrees to:

(a) Provide accurate domain registration information;

(b) Keep domain registration information current;

(d) Be responsible for domain renewal decisions and costs;

(e) Understand that Koretechx Corp is not responsible for domain expiration or loss if Client fails to renew;

(f) Monitor resource usage and upgrade hosting plans as needed; and

(g) Comply with hosting provider acceptable use policies

10. DISCLAIMERS AND WARRANTIES

10.1 Services Provided "As Is"

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES AND DELIVERABLES ARE
PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER
EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
KORETECHX CORP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF
DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE

10.2 No Guaranteed Results

KORETECHX CORP MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES
REGARDING:

(a) Specific outcomes, results, rankings, traffic levels, conversion rates, leads generated, sales, revenue, or
return on investment;

(b) Search engine rankings or positions;

(d) Website uptime or availability (except as specifically guaranteed in a Service Level Agreement);

(e) Compatibility with all browsers, devices, or platforms;

(f) Error-free or uninterrupted operation of Deliverables;

(g) Third-party platform compliance or approval; or

(h) Achievement of any specific business objective.

Digital marketing performance depends on numerous factors outside Koretechx Corp’s control, including
market conditions, competition, algorithm changes, seasonality, and Client’s business practices

10.3 Third-Party Services

KORETECHX CORP MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING ANY THIRD
PARTY SERVICES, SOFTWARE, PLATFORMS, OR TOOLS, INCLUDING:

(a) Availability, reliability, or performance of third-party services;

(b) Compatibility between Deliverables and third-party platforms;

(d) Security or data protection practices of third parties;

(e) Compliance of third-party services with applicable laws; or

(f) Accuracy or completeness of data from third-party sources.

Client’s use of third-party services is subject to the terms and conditions of those services, and Client is
responsible for compliance with such terms.

10.4 No Warranty of Compliance

While Koretechx Corp strives to deliver Services that comply with applicable laws and regulations, CLIENT IS
SOLELY RESPONSIBLE FOR ENSURING THAT DELIVERABLES AND CLIENT’S USE OF SERVICES
COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, AND INDUSTRY STANDARDS,
INCLUDING BUT NOT LIMITED TO:

(a) Federal Trade Commission (FTC) regulations;

(b) CAN-SPAM Act, TCPA, and telemarketing regulations;

(d) Payment Card Industry Data Security Standard (PCI DSS);

(e) Health Insurance Portability and Accountability Act (HIPAA);

(f) State and federal privacy laws;

(g) Advertising and marketing regulations; and

(h) Industry-specific regulations applicable to Client’s business.

Client should consult with legal counsel to ensure compliance with all applicable requirements.

10.5 Third-Party Components

DELIVERABLES MAY INCORPORATE THIRD-PARTY SOFTWARE, PLUGINS, THEMES,
FRAMEWORKS, AND OTHER COMPONENTS. KORETECHX CORP:

(a) Does not warrant that Third-Party Components are error-free, secure, or will remain available or supported;

(b) Is not responsible for defects, security vulnerabilities, or compatibility issues in Third-Party Components;

(c) Does not guarantee that Third-Party Components comply with all applicable laws or Client’s specific
requirements; and

(d) Is not liable for any issues arising from use of Third-Party Components.

Client’s use of Third-Party Components is at Client’s own risk and subject to applicable third-party licenses.

10.6 Security Disclaimer

While Koretechx Corp implements reasonable security measures, WE DO NOT AND CANNOT
GUARANTEE THAT DELIVERABLES OR SERVICES WILL BE COMPLETELY SECURE OR FREE
FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS. Client is responsible for
implementing appropriate security measures, including firewalls, antivirus software, regular backups, and
security monitoring

10.7 Algorithm and Platform Changes

SEARCH ENGINES, SOCIAL MEDIA PLATFORMS, AND OTHER THIRD-PARTY SERVICES
REGULARLY UPDATE THEIR ALGORITHMS, POLICIES, AND FEATURES. Such changes may impact
the performance, functionality, or effectiveness of Services and Deliverables. Koretechx Corp is not responsible
for any adverse effects caused by such changes and does not guarantee that Services will maintain specific
performance levels following third-party updates.

10.8 Limitation on Warranties

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or
consequential damages. In such jurisdictions, the above disclaimers and limitations may not apply to you, and
Koretechx Corp’s liability shall be limited to the fullest extent permitted by applicable law.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
KORETECHX CORP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS,
CONTRACTORS, OR LICENSORS BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR ANY:

(a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;

(b) LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, GOODWILL, OR REPUTATION;

(d) BUSINESS INTERRUPTION OR DOWNTIME;

(e) LOSS OR CORRUPTION OF DATA;

(f) FAILURE TO REALIZE EXPECTED SAVINGS;

(g) LOSS OF ANTICIPATED BENEFITS; OR

(h) ANY OTHER INTANGIBLE LOSSES;

ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR DELIVERABLES,
REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY,
NEGLIGENCE, OR OTHERWISE), EVEN IF KORETECHX CORP HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES

11.2 Cap on Direct Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KORETECHX CORP’S TOTAL
AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR
DELIVERABLES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL
NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT TO KORETECHX CORP FOR THE
SPECIFIC PROJECT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12)
MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY

11.3 Basis of the Bargain

CLIENT ACKNOWLEDGES AND AGREES THAT THE LIMITATIONS OF LIABILITY SET FORTH IN
THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES AND
FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. KORETECHX CORP
WOULD NOT PROVIDE THE SERVICES WITHOUT THESE LIMITATIONS

11.4 Exceptions

The limitations of liability in this Section 11 do not apply to:

(a) Client’s payment obligations;

(b) Client’s indemnification obligations under Section 12;

(d) Breaches of confidentiality obligations under Section 8; or

(e) Claims that cannot be limited by law

11.5 Claims Must Be Brought Promptly

Any claim arising out of or related to these Terms or the Services must be brought within one (1) year of the
date the cause of action accrues. Claims not brought within this period are permanently barred.

11.6 Multiple Claims

Multiple claims arising from the same facts, circumstances, or service engagement shall be treated as a single
claim for purposes of the liability cap in Section 11.2.

11.7 Essential Remedy

THE LIMITATIONS IN THIS SECTION 11 SHALL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED
IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

12. INDEMNIFICATION

12.1 Indemnification by Client

Client agrees to indemnify, defend, and hold harmless Koretechx Corp, its parent companies, subsidiaries,
affiliates, and their respective officers, directors, employees, agents, contractors, successors, and assigns
(collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits,
proceedings, losses, damages, liabilities, settlements, penalties, fines, costs, and expenses (including reasonable
attorneys’ fees and court costs) arising out of or related to:

(a) Client Materials, including any claim that Client Materials infringe or violate any third-party Intellectual
Property rights, rights of publicity, privacy rights, or other proprietary rights;

(b) Client’s breach of any representation, warranty, or obligation under these Terms;

(d) Content published or distributed using Deliverables created by Koretechx Corp;

(e) Client’s violation of any applicable law, regulation, or third-party rights;

(f) Client’s business practices, products, or services;

(g) Claims by third parties arising from Client’s relationship with such third parties;

(h) Client’s failure to obtain necessary permissions, licenses, or consents;

(i) Negligent or willful acts or omissions by Client or Client’s employees, contractors, or agents; or

(j) Any modifications to Deliverables made by anyone other than Koretechx Corp.

12.2 Indemnification Procedures

The Indemnified Party shall:

(a) Promptly notify Client in writing of any claim subject to indemnification;

(b) Cooperate with Client in the defense of such claim;

(d) Not settle or compromise any claim without Client’s prior written consent.

Failure to provide prompt notice shall not relieve Client of its indemnification obligations except to the extent
Client is materially prejudiced by such delay

12.3 Client Control of Defense

Client shall have the right to control the defense and settlement of any indemnified claim, provided that:

(a) Client may not settle any claim that: (i) admits liability on behalf of an Indemnified Party; (ii) imposes any
obligation on an Indemnified Party; or (iii) requires an Indemnified Party to pay any amount, without the
Indemnified Party’s prior written consent; and

(b) The Indemnified Party may participate in the defense at its own expense

12.4 Survival

The indemnification obligations in this Section 12 shall survive termination or expiration of this Agreement.

13. TERMINATION

13.1 Termination for Convenience by Client

Client may terminate this Agreement or any specific project at any time upon thirty (30) days’ prior written
notice to Koretechx Corp. Upon such termination:

(a) Client remains obligated to pay all fees for Services performed up to the effective termination date;

(b) Client must immediately pay all outstanding invoices;

(c) For retainer agreements, Client is responsible for payment through the end of the then-current billing period
(monthly, semi-annual, or annual, as applicable), and no refund shall be provided for unused time or services;

(d) For milestone-based projects, Client must pay for all completed milestones and a pro-rata portion of any inprogress milestone based on work completed;

(e) Client forfeits all refund rights; and

(f) Koretechx Corp has no obligation to deliver any unfinished work or Deliverables

13.2 Termination for Convenience by Koretechx Corp

Koretechx Corp may terminate this Agreement or any specific project at any time upon thirty (30) days’ prior
written notice to Client. Upon such termination:

(a) Koretechx Corp will refund any fees paid for Services not yet performed; and

(b) All other obligations terminate except those that expressly survive termination.

13.3 Termination for Cause by Koretechx Corp

Koretechx Corp may immediately terminate this Agreement, without prior notice and without refund, if:

(a) Client breaches any material term of this Agreement and fails to cure such breach within seven (7) days of
written notice;

(b) Client fails to pay any amount when due and fails to cure such non-payment within five (5) days of written
notice;

(d) Client provides false, misleading, or fraudulent information;

(e) Client becomes insolvent, files for bankruptcy, or makes an assignment for the benefit of creditors;

(f) Client engages in conduct that damages or threatens to damage Koretechx Corp’s reputation or business
relationships;

(g) Client breaches confidentiality obligations;

(h) Client is unresponsive for fourteen (14) business days despite multiple contact attempts;

(i) Client harasses, threatens, or abuses Koretechx Corp’s employees, contractors, or agents; or

(j) Continuation of the relationship would violate applicable law or create legal or reputational risk for
Koretechx Corp.

Upon termination for cause, Client forfeits all fees paid and remains liable for all amounts due through the date
of termination.

13.4 Termination for Cause by Client

Client may terminate this Agreement for cause upon written notice if Koretechx Corp materially breaches this
Agreement and fails to cure such breach within thirty (30) days of written notice specifying the breach. Upon
valid termination for cause, Koretechx Corp will refund any fees paid for Services not yet performed.

13.5 Effect of Termination

Upon termination of this Agreement for any reason:

(a) All licenses granted to Client immediately terminate except for licenses to Final Deliverables for which
Client has paid in full;

(b) Client must immediately cease all use of any incomplete or unpaid Deliverables;

(d) Each party must return or destroy the other party’s Confidential Information as required by Section 8.5;

(e) Client must remove Koretechx Corp’s access to all accounts, platforms, and systems;

(f) Koretechx Corp may take down or disable any websites, campaigns, or services under its control; and

(g) Koretechx Corp has no obligation to preserve or provide access to Client data except as required by law or
separate hosting agreements

13.6 No Refunds on Termination

Except as expressly provided in Sections 13.2 and 13.4, no refunds shall be provided upon termination for any
reason. Client remains liable for all fees incurred prior to termination.

13.7 Survival

The following provisions survive termination or expiration of this Agreement: Sections 4 (Payment Terms), 5
(Refund Policy), 7 (Intellectual Property Rights), 8 (Confidentiality), 10 (Disclaimers and Warranties), 11
(Limitation of Liability), 12 (Indemnification), 14 (Hosting and Domain Services), and 16 (General Provisions).

14. HOSTING AND DOMAIN SERVICES

14.1 Hosting Services

When Koretechx Corp provides web hosting services:

(a) Ownership: While hosting accounts are established in Client’s name, Koretechx Corp retains administrative
access and control rights until all fees are paid in full and a proper transfer or release is executed.

(b) Management: Koretechx Corp manages hosting services on Client’s behalf, including server configuration,
security updates, backups (if included in the package), and technical support as specified in the service
agreement.

(c) Uptime: While Koretechx Corp uses commercially reasonable efforts to maintain high uptime, WE DO
NOT GUARANTEE ANY SPECIFIC UPTIME PERCENTAGE unless expressly stated in a separate Service
Level Agreement. Koretechx Corp is not liable for downtime caused by factors outside our reasonable control,
including third-party hosting provider issues, DDoS attacks, Client’s actions, or force majeure events.

(d) Resource Limits: Hosting plans include specific resource allocations (storage, bandwidth, CPU, memory).
If Client’s usage exceeds plan limits, Koretechx Corp may: (i) require Client to upgrade to a higher-tier plan; (ii)
throttle or restrict access to prevent service degradation; or (iii) charge overage fees as specified in the hosting
agreement.

(e) Backups: Backup services, if included, are provided as a courtesy. CLIENT IS SOLELY RESPONSIBLE
FOR MAINTAINING INDEPENDENT BACKUPS OF ALL WEBSITE DATA, DATABASES, AND
CONTENT. Koretechx Corp is not liable for any data loss, regardless of cause.

(f) Security: While Koretechx Corp implements reasonable security measures, CLIENT IS RESPONSIBLE
FOR MAINTAINING SECURE PASSWORDS, keeping software updated, and following security best
practices. Koretechx Corp is not liable for security breaches, hacking, malware, or other security incidents.

14.2 Domain Registration and Management

When Koretechx Corp provides domain registration services:

(a) Registration: Domains are registered in Client’s name using information provided by Client. Client is
responsible for providing accurate registration information and keeping such information current.

(b) Administrative Control: Koretechx Corp retains administrative control and access to domains registered
through our services until all fees are paid in full and proper transfer procedures are completed.

(c) Renewals: Domain renewal is Client’s responsibility. Koretechx Corp may send renewal reminders as a
courtesy but is not obligated to do so. CLIENT IS SOLELY RESPONSIBLE FOR ENSURING TIMELY
DOMAIN RENEWAL. Koretechx Corp is not liable for domain expiration, loss, or seizure if Client fails to
renew.

(d) Registrar Policies: Domain registration is subject to the policies of the domain registrar and ICANN
regulations. Client agrees to comply with all applicable domain registration policies, including dispute
resolution procedures.

(e) Domain Disputes: Koretechx Corp is not responsible for domain name disputes, trademark conflicts, or
claims by third parties. Client is solely responsible for ensuring it has the right to use and register the domain
name.

(f) Transfer Restrictions: Domains typically cannot be transferred within 60 days of registration or transfer.
Client must wait for this period to expire before requesting a transfer.

(g) Domain Transfer: Upon request and after full payment of all outstanding fees, Koretechx Corp will
cooperate with the transfer of domain ownership or control to Client or Client’s designated registrar. Transfer
fees, if any, are Client’s responsibility.

14.3 SSL Certificates

When Koretechx Corp provides SSL certificate installation or management:

(a) Certificates are subject to the policies and validation procedures of the certificate authority;

(b) Client is responsible for providing accurate validation information;

(d) Koretechx Corp is not liable for expired certificates or failures in the certificate validation process.

14.4 Third-Party Hosting Providers

Koretechx Corp partners with third-party hosting providers to deliver hosting services. Client acknowledges
that:

(a) Hosting is subject to the terms of service and acceptable use policies of the third-party provider;

(b) Koretechx Corp is not liable for actions taken by the hosting provider, including suspension or termination
of hosting services;

(d) Certain issues may need to be resolved directly with the hosting provider

14.5 Service Suspension

Koretechx Corp reserves the right to immediately suspend or terminate hosting services, without prior notice or
refund, if:

(a) Client breaches this Agreement or the hosting provider’s acceptable use policy;

(b) Client’s account is used for illegal activities, distribution of malware, phishing, spamming, or other abusive
purposes;

(d) Client’s usage significantly exceeds allocated resources and negatively impacts other users;

(e) Client fails to pay hosting fees when due; or

(f) Continuation of service would violate applicable law or create legal liability for Koretechx Corp or the
hosting provider.

14.6 No Refunds for Hosting and Domain Services

All fees for hosting services, domain registration, SSL certificates, and related technical services are strictly
non-refundable under any circumstances. This includes situations where:

(a) Client decides to cancel services;

(b) Services are suspended or terminated for Client’s breach;

(d) Client’s domain is lost due to failure to renew; or

(e) Client is dissatisfied with service performance.

14.7 Data Retention After Termination

Upon termination of hosting services:

(a) Koretechx Corp will retain Client data for thirty (30) days to allow for retrieval;

(b) Client is responsible for downloading and backing up all data before termination;

(d) Koretechx Corp is not responsible for preserving or providing access to data after the retention period.

15. SMS/TEXT MESSAGE AND AI VOICE CALLING TERMS OF SERVICE

15.1 Communications Program Overview

Koretechx Corp operates communications programs including SMS/text messaging and AI-powered voice
calling (through our Kore Pulse AI platform and other services) to communicate with clients and prospects who
have consented to receive such communications. These programs are designed to provide timely updates,
marketing communications, service-related information, and automated customer support.

15.2 Consent and Enrollment

By providing your mobile phone number to Koretechx Corp through any form submission, account registration,
or opt-in process on our Website (https://koretechx.com), client portal (https://portal.koretechx.com), or other
communication channels, you provide your express written consent to receive:

(a) Recurring automated marketing and transactional text messages (SMS/MMS) from Koretechx Corp; and

(b) Recurring automated, prerecorded, or artificial voice telephone calls (including AI-generated voice calls
through Kore Pulse AI) from Koretechx Corp.

Your consent includes agreement to receive messages and calls sent via an automatic telephone dialing
system (ATDS) and/or using prerecorded or artificial voice technology.

15.3 Opt-In Methods

You may opt in to receive text messages through:

(a) Submitting a contact form, quote request, or inquiry form that includes your mobile phone number;

(b) Registering for an account on our client portal;

(d) Texting a keyword to our SMS number;

(e) Verbally providing consent during phone conversations with our representatives; or

(f) Any other affirmative action indicating consent to receive text messages.

15.4 Types of Communications

You may receive the following categories of communications:

(a) Marketing Messages and Calls: Promotional offers, special discounts, new service announcements,
industry news, tips and best practices, event invitations, and other marketing communications delivered via text
message or AI-powered voice call.

(b) Transactional Messages and Calls: Service updates, project status notifications, appointment reminders,
payment confirmations, deadline reminders, and other service-related communications necessary for our
business relationship delivered via text message or voice call.

(c) Customer Service Messages and Calls: Responses to your inquiries, support ticket updates, follow-up
communications, and automated customer support through AI voice agents delivered via text message or voice
call.

(d) AI Voice Agent Interactions: When you call our business phone numbers, you may interact with AIpowered voice agents (through Kore Pulse AI) that can answer questions, route calls, schedule appointments,
provide information, and assist with customer service inquiries.

15.4A Call Recording and Consent

IMPORTANT – CALL RECORDING NOTICE: By providing your phone number and consenting to receive
calls from Koretechx Corp, you acknowledge and consent that:

(a) All calls may be recorded for quality assurance, training, compliance, customer service improvement, and
record-keeping purposes;

(b) Recordings may include both inbound calls (calls you place to us) and outbound calls (calls we place to
you);

(d) You will receive notice at the beginning of recorded calls when required by law;

(e) Call recordings may be reviewed by authorized Koretechx Corp personnel and service providers;

(f) Some jurisdictions require two-party consent for call recording – by providing your phone number, you
provide your consent to call recording;

(g) If you do not consent to call recording, you must not use phone-based communications and should contact
us exclusively via email or written correspondence;

(h) Voice data and call recordings are subject to our Privacy Policy available at
https://koretechx.com/us/privacy-policy/.

15.4B AI Voice Technology

You acknowledge and understand that:

(a) Some or all voice calls may be handled by artificial intelligence (AI) voice agents using Kore Pulse AI
technology;

(b) AI voice agents may sound natural and human-like but are automated systems;

(c) AI voice agents may not understand all requests or inquiries and may transfer you to human representatives
when needed;

(d) Conversations with AI voice agents are recorded and analyzed to improve service quality;

(e) You may request to speak with a human representative at any time during an AI voice call;

(f) AI voice agents are designed to provide helpful information but may not be 100% accurate;

15.5 Communication Frequency

Text Messages: Message frequency varies based on your interaction with us and your account activity.

Marketing text messages may be sent up to 4-6 times per month, though frequency may increase during
promotional campaigns or special events. Transactional text messages are sent as needed based on your service
engagement.

Voice Calls: Call frequency varies based on your engagement, service needs, and marketing campaigns. You
may receive:

Automated appointment reminders
Service update calls
Marketing and promotional calls
Customer service follow-up calls
AI-powered outbound calls for surveys, feedback, or engagement

You may receive multiple calls per month depending on your interaction with our services.

15.6 Cost and Carrier Information

(a) Message and Data Rates: Standard message and data rates may apply as charged by your mobile carrier.
Koretechx Corp does not charge for text messages, but your carrier’s standard rates will apply. Contact your
mobile carrier for pricing plan details.

(b) Supported Carriers: Our SMS program is supported by major U.S. carriers including AT&T, T-Mobile
(including Sprint and Metro by T-Mobile), Verizon Wireless, U.S. Cellular, Boost Mobile, Cricket Wireless,
Virgin Mobile, and other carriers. Not all carriers may be supported.

(c) Delivery: We cannot guarantee message delivery. Messages may be delayed or undelivered due to carrier
issues, network congestion, device compatibility, or other factors beyond our control.

15.7 Opt-Out and Unsubscribe

Text Messages – You may opt out of receiving text messages at any time by:

(a) Replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or STOPALL to any text message;

(b) Texting STOP to our SMS number: (754) 258-6081;

(d) Calling us at (754) 258-6081 and requesting to opt out;

(e) Updating your communication preferences in your client portal account; or

(f) Following opt-out instructions in any text message.

Voice Calls – You may opt out of receiving marketing voice calls by:

(a) Informing the AI voice agent or human representative during any call that you wish to opt out of marketing
calls;

(b) Emailing us at hello@koretechx.com with “Voice Call Opt-Out” in the subject line and your phone number;

(d) Updating your communication preferences in your client portal to disable voice calls; or

(e) Following opt-out instructions provided during any marketing call.

National Do Not Call Registry: We honor the National Do Not Call Registry. If you are on the registry, you
will not receive marketing calls from us unless you have provided express written consent or have an
established business relationship with us.

After Opting Out:

For SMS: You will receive one final confirmation message confirming your opt-out.
For Voice Calls: We will add your number to our internal Do Not Call list within 30 days.
You will no longer receive marketing text messages or marketing voice calls from Koretechx Corp.
You may still receive critical transactional messages or calls directly related to services you have
purchased until the service is complete.
Opting out of SMS does not opt you out of voice calls, and vice versa – you must opt out of each
separately.
Opting out of marketing communications does not affect other communication channels (email, portal
messages).
You may opt back in at any time by re-submitting your consent through any opt-in method.

15.8 Help and Support

For assistance with our text messaging program:

(a) Reply HELP or INFO to any text message;

(b) Text HELP to (754) 258-6081;

(d) Call (754) 258-6081 (Monday – Friday, 8 AM – 6 PM EST); or

(e) Visit our Website: https://koretechx.com
When you reply HELP, you will receive a message with information about our SMS program, opt-out
instructions, and contact information.

15.9 Consent Not Required for Purchase

Your consent to receive text messages and voice calls is not a condition of purchasing any goods or services
from Koretechx Corp. You may decline to provide consent or opt out of text messages and voice calls at any
time and still purchase and use our services. Alternative communication methods (email, portal messages, direct
phone calls initiated by you) are always available.

15.10 Mobile Number Changes

If you change your mobile phone number, you are responsible for notifying us to update our records. Text STOP
from your old number before discontinuing service, and update your contact information in your account or by
contacting us. We are not responsible for messages sent to a number you no longer control.

15.11 Privacy and Data Use

Text message communications and voice call recordings are subject to our Privacy Policy available at
https://koretechx.com/us/privacy-policy/. By consenting to receive text messages and voice calls, you
acknowledge that you have read and agree to our Privacy Policy.

We collect and use your mobile phone number, text message interaction data (delivery status, opt-outs,
responses), voice call recordings, and voice interaction data to:

(a) Send requested text messages and place voice calls;

(b) Comply with legal requirements and carrier guidelines;

(d) Analyze campaign effectiveness;

(e) Train AI voice agents and improve automated systems;

(f) Provide quality customer service and support;

(g) Maintain records as required by law; and

(h) Resolve disputes and enforce our agreements.

Voice and Call Data: All voice calls are recorded. Voice recordings and transcripts may be:

Stored for up to 3 years or as required by law
Analyzed using AI and machine learning for service improvement
Reviewed by authorized personnel for quality assurance
Used to train and improve AI voice agents
Shared with authorized service providers who assist in call handling

We do not sell or rent your mobile phone number or voice recordings to third parties. We may share your
number and call data with authorized service providers who assist in delivering text messages and voice calls on
our behalf (including Kore Pulse AI platform providers, telecommunications carriers, and analytics services).

15.12 Limitations and Disclaimers

(a) No Guaranteed Delivery: Koretechx Corp and participating carriers are not liable for delayed or
undelivered messages or failed calls due to carrier issues, network outages, device problems, or other
circumstances beyond our control.

(b) Supported Devices: Our text messaging program is designed for standard mobile phones with SMS
capabilities. Our voice calling program requires a phone capable of receiving voice calls. Some features may
not be available on all devices, operating systems, or carriers.

(c) International Messages and Calls: Our SMS and voice calling programs are designed for U.S. mobile
phone numbers. International messaging and calling may not be supported, and additional fees may apply if
messages are sent or received internationally.

(d) Third-Party Services: Text message delivery and voice call handling are performed through third-party
SMS service providers, telecommunications carriers, and the Kore Pulse AI platform. We are not responsible for
the performance, reliability, or policies of these third parties.

(e) AI Voice Agent Limitations: AI-powered voice agents:

May not understand all accents, speech patterns, or complex requests
May provide inaccurate information despite our quality control efforts
May experience technical difficulties or service interruptions
Are not a substitute for professional advice (legal, medical, financial, etc.)
Cannot handle all customer service situations and may transfer to human representatives
Improve over time through machine learning but are not perfect

(f) Call Quality: Voice call quality may vary based on network conditions, device quality, location, and other
factors beyond our control.

(g) Modification or Termination: Koretechx Corp reserves the right to modify, suspend, or terminate the text
messaging or voice calling programs at any time, with or without notice. We may also modify message/call
frequency, content, or terms at our discretion

15.13 Compliance with Laws

Our text messaging and voice calling programs comply with:

(a) Telephone Consumer Protection Act (TCPA) – including restrictions on autodialed calls, prerecorded
messages, and calls to wireless numbers;

(b) Telemarketing Sales Rule (TSR) – including Do Not Call registry compliance;

(d) Federal Communications Commission (FCC) regulations for voice calls and text messages;

(e) Federal Trade Commission (FTC) telemarketing regulations;

(f) Cellular Telecommunications Industry Association (CTIA) guidelines for text messaging;

(g) Mobile Marketing Association (MMA) best practices;

(h) Carrier-specific guidelines for Application-to-Person (A2P) 10DLC messaging;

(i) State and federal call recording laws (including two-party consent states);

(j) National Do Not Call Registry requirements; and

(k) State-specific telemarketing and call recording regulations.

15.14 Prohibited Uses

You may not use our text messaging program to:

(a) Send messages to our SMS number for spam, harassment, or unlawful purposes;

(b) Impersonate others or misrepresent your identity;

(d) Use automated systems to interact with our SMS program without authorization; or

(e) Violate any applicable laws or regulations.

15.15 Contact Information for Communications Program

For questions, concerns, or issues related to our text messaging or voice calling programs:

Koretechx Corp
SMS Program Support
7 Beaman Lane
Marlborough, MA 01752
United States

Email: hello@koretechx.com
Phone: (754) 258-6081
SMS Number: (754) 258-6081

Operating Locations:

United States: 3900 NW 115th Avenue, Coral Springs, FL 33065
United Kingdom: 40 The Runway, Hatfield, England, AL10 9GL
Canada: 5500 N Service Rd, Suite 300, Burlington, ON L7L 6W6

15.16 Changes to Communication Terms

Koretechx Corp reserves the right to modify these SMS and Voice Calling Terms at any time. Material changes
will be communicated via text message, voice call, email, or notice on our Website. Continued participation in
the text messaging or voice calling programs after changes constitutes acceptance of modified terms.

15.17 Severability

If any provision of these Communication Terms is found to be invalid or unenforceable, the remaining
provisions shall remain in full force and effect.

15.18 Acknowledgment

By providing your mobile phone number and consenting to receive text messages and voice calls, you
acknowledge that you have read, understood, and agree to these SMS/Text Message and AI Voice Calling Terms
of Service.

16. MUTUAL NON-DISPARAGEMENT

16.1 Non-Disparagement Obligation

Both Client and Koretechx Corp agree not to make any public statements, whether oral or written, including on
social media, review platforms, forums, blogs, or any other public medium, that disparage, criticize, or
otherwise harm the business reputation, goodwill, or public image of the other party or any of its employees,
officers, directors, partners, contractors, or agents.

16.2 Scope

This non-disparagement obligation applies to statements regarding:

(a) The quality of Services or Deliverables;

(b) The character, competence, or professionalism of any individual associated with either party;

(d) The terms or outcome of the business relationship; or

(e) Any disputes or disagreements between the parties.

16.3 Permitted Statements

Nothing in this Section prohibits:

(a) Truthful statements made in response to legal process, governmental inquiry, or in legal proceedings;

(b) Truthful statements required by law or regulation;

(d) Factual, non-inflammatory responses to direct questions in private conversations; or

(e) Good-faith, constructive feedback provided privately and directly to the other party.

16.4 Remedies

Both parties acknowledge that a breach of this non-disparagement obligation would cause irreparable harm that
cannot be adequately remedied by monetary damages. Accordingly, in addition to any other remedies available
at law or in equity, the non-breaching party shall be entitled to:

(a) Seek immediate injunctive relief to prevent further violations;

(b) Recover liquidated damages in the amount of $5,000 for each separate violation, which the parties agree is a
reasonable estimate of damages and not a penalty; and

16.5 Survival

This non-disparagement obligation survives termination of this Agreement indefinitely or for the maximum
period permitted by law.

16. MUTUAL NON-DISPARAGEMENT

16.1 Non-Disparagement Obligation

16.2 Scope

This non-disparagement obligation applies to statements regarding:

(a) The quality of Services or Deliverables;

(b) The character, competence, or professionalism of any individual associated with either party;

(d) The terms or outcome of the business relationship; or

(e) Any disputes or disagreements between the parties.

16.3 Permitted Statements

Nothing in this Section prohibits:

(a) Truthful statements made in response to legal process, governmental inquiry, or in legal proceedings;

(b) Truthful statements required by law or regulation;

(d) Factual, non-inflammatory responses to direct questions in private conversations; or

(e) Good-faith, constructive feedback provided privately and directly to the other party.

16.4 Remedies

(a) Seek immediate injunctive relief to prevent further violations;

(b) Recover liquidated damages in the amount of $5,000 for each separate violation, which the parties agree is a
reasonable estimate of damages and not a penalty; and

16.5 Survival

This non-disparagement obligation survives termination of this Agreement indefinitely or for the maximum
period permitted by law.

18. CONTACT INFORMATION

For questions about these Terms and Conditions, or to communicate any notices required under these Terms,
please contact us at:

Koretechx Corp

Registered Address:
7 Beaman Lane
Marlborough, MA 01752
United States

Operating Locations:
United States:
3900 NW 115th Avenue
Coral Springs, FL 33065

United Kingdom:
40 The Runway
Hatfield, England
AL10 9GL

Canada:
5500 N Service Rd, Suite 300
Burlington, ON L7L 6W6

Contact:
Email: hello@koretechx.com
Phone: (754) 258-6081
Website: https://koretechx.com
Payment Portal: https://portal.koretechx.com

19. ACKNOWLEDGMENT AND ACCEPTANCE

BY ACCESSING OUR WEBSITE, SUBMITTING AN INQUIRY, EXECUTING A SERVICE AGREEMENT,
MAKING A PAYMENT, OR OTHERWISE USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU
HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN
THEIR ENTIRETY.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF OUR
WEBSITE AND SERVICES.