In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved. All requests for refund will be as per the following arrangement:

The client makes a solicitation where the underlying ideas for a logo are provided. However once the client approves or asks for changes in the initial designs, the refund offer will be void and a request for refund will not be approved.

Once the project enters the revision phase, the refund offer will be void and a request for refund will not be approved.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved.

5.1: Refund on Logo Packages

If a demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (excluding 10% administration and preparing charge).

If the refund request is made within 5 business days after the initial design, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense).

If the refund request is made after 5 business days and within 12 business days after the initial design delivery, you will only be eligible for a 33% refund (excluding 10% service & processing free).

No refund request will be approved after 15 business days of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

No refund will be approved after the final files have been delivered.

5.2: Refund on Website Packages

If a demand for refund is made before the delivery of Initial Website Mockup then you would qualify for a full refund (excluding 10% administration and preparing charge).

If the refund request is made within 5 business days after the Initial Website Mockup, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense).

No request for refund will be approved once the initial design mockup of your website has been revised. No refund request will be approved after 10 business days of the Initial Website Mockup. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Koretechx LLC will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.

5.3: Refund on Custom Packages

For custom bundles, our refund policy (as stated above) will apply individually to each service of the bundle.

No refund request will be approved after 10 business days of the Initial design. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

5.4: Refund on Marketing Packages

All of our Social Media Marketing Packages, SEO Packages and other marketing related projects are non-refundable under any circumstances.

5.5: Refund on Domain & Hosting

Services including domain, hosting, SSL and other related services will not be cancelled or refunded under any circumstances. Koretechx LLC holds the rights to domains & hosting that have been purchased via Koretechx LLC.

No request for refund will be approved after inaction by the customer after 7 business days. If you wish to restart the order, you will be charged a fee contingent upon your venture.

No request for refund will be approved if the customer is unresponsive at any point of time for 10 business days.

All refund request should be made to the support department. Koretechx LLC reserves the right to approve or reject any and all refund requests based on a case to case basis. Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Koretechx LLC does not consider this to be in good faith. In such instances, we reserve the right to decline a refund request.

All design and website jobs require client input before finalizing it, which is why the customer must be active throughout the process and gives feedback in order to get the required results.

100% unique deliverables guarantee qualifies you for a free renewal of the service if the product delivered by Koretechx LLC is found to be considerably similar to something that already exists. Any likeness to a current outline will be considered a fortuitous event and Koretechx LLC will not acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

*All refund requests should be properly documented & must be communicated through the channels mentioned in Section 6 with the reason for discontent. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability.