Sure thing! Here’s the scoop:
Before Design Starts: Full refund, less 30% for admin costs, if canceled before design work begins.
Within 5 Days of Design: 66% refund (minus 10% admin fee) if you change your mind within 5 days of the initial design.
5 to 12 Days Post-Design: 33% refund (excluding 10% service fee) if canceled between 5 and 12 days after the initial design.
After 15 Days: No refunds beyond 15 days, but contact us with any concerns.
Custom Packages: No refunds after 10 business days from the initial design.
Marketing Packages: Social Media Marketing, SEO Packages, etc., are non-refundable.
Domain & Hosting Services: Non-refundable and non-cancelable once purchased.
Inactivity: No refunds for non-responsiveness for 7+ business days.
Refund Requests: Contact support to request a refund. Subject to review, especially for orders made with multiple agencies.
Design & Website Jobs: Your active involvement and feedback are important.
Unique Deliverables: Free redo for overly similar designs, except in case of coincidences.
Refund Processing: Documented requests only, 10% processing fee applies, refunds within 8-10 business days. Accepting a refund ends your rights to use the design.
