Privacy Policy

Last Updated: December 31, 2025

1. INTRODUCTION

1.1 About This Privacy Policy

Koretechx Corp (“Koretechx”, “Company”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect personal data when you visit our website at https://koretechx.com (the “Website”), use our services, or
otherwise interact with us

1.2 Who We Are

Koretechx Corp

Registered Address:
7 Beaman Lane
Marlborough, MA 01752
United States

Operating Locations:
United States:
3900 NW 115th Avenue
Coral Springs, FL 33065

United Kingdom:
40 The Runway
Hatfield, England
AL10 9GL

Canada:
5500 N Service Rd, Suite 300
Burlington, ON L7L 6W6

Email: hello@koretechx.com
Phone: (754) 258-6081
Website: https://koretechx.com

Our organization likewise keeps up records of the things, which have intrigued our customers before, and in addition the customer’s buys on the web.

1.3 Scope

This Privacy Policy applies to personal data collected through:
(a) Our Website and any associated subdomains;
(b) Our client portal at portal.koretechx.com;
(c) Email communications, phone calls, and other correspondence;
(d) Social media interactions;
(e) In-person meetings and events;
(f) Service agreements and project engagements; and
(g) Any other interactions with Koretechx Corp.

1.4 Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this document and, where required by applicable law, provide notice through our Website, email, or other appropriate means. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

1.5 Your Acceptance

By using our Website or services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:
(a) Submit Inquiry Forms or Contact Forms: When you use our “Contact Us” form, request a quote, or inquire about our services, we collect:

  • Full name
  • Email address
  • Phone number
  • Company name and business information
  • Message content and specific service inquiries
  • Any other information you choose to provide

(b) Create an Account or Client Portal Access: When you register for access to our client portal at
portal.koretechx.com, we collect:

  • Username and password
  • Contact information (name, email, phone)
  • Business details
  • Billing and payment information
  • Account preferences

(c) Enter into Service Agreements: When you engage our services, we collect:

  • Complete contact information
  • Business entity details (registered name, address, tax identification)
  • Authorized representatives and decision-makers
  • Project specifications and requirements
  • Financial information for invoicing and payment processing

(d) Make Payments: When you pay for services through our payment portal, we collect:

  • Billing name and address
  • Payment card information (processed securely through our payment processors)
  • Bank account information for ACH transfers
  • PayPal account information
  • Transaction history

(e) Subscribe to Marketing Communications: When you opt in to receive newsletters, promotional emails, or
marketing messages, we collect:

  • Email address
  • Name
  • Marketing preferences
  • Engagement data (email opens, clicks, downloads)

 

(f) Participate in Surveys or Promotions: When you participate in surveys, contests, or promotional activities,
we collect:

  • Contact information
  • Survey responses
  • Feedback and opinions
  • Any other information requested in the survey or promotio

 

(g) Communicate with Us: When you contact us via email, phone, live chat, AI voice calls, or other
communication channels, we collect:

  • Communication content
  • Contact information
  • Voice recordings (for phone and AI voice calls)
  • Voice data and audio recordings
  • Call transcripts and summaries
  • Date and time of communication
  • Nature of inquiry or issue
  • Any supporting documentation you provide
  • AI voice agent interaction data

2.2 Information Collected Automatically

When you visit our Website or use our services, we automatically collect certain information through cookies,
web beacons, and similar technologies:

(a) Device and Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Screen resolution
  • Language preferences
  • Time zone settings

(b) Usage and Navigation Data:

  • Pages visited and URLs accessed
  • Time spent on pages
  • Referring website (how you arrived at our Website)
  • Exit pages
  • Click patterns and navigation paths
  • Date and time of visits
  • Frequency of visits

(c) Location Information:

  • General geographic location based on IP address (city, state, country)
  • Language and region settings

(d) Performance and Diagnostic Information:

  • Page load times
  • Error messages
  • Server response times
  • Technical issues and debugging information

2.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including:

(a) Business Partners and Referral Sources: Contact information and business details when you are referred
to us by a partner, affiliate, or existing client.

(b) Social Media Platforms: Public profile information when you interact with us on social media or connect
your social media accounts to our services.

(c) Data Enrichment Services: Supplemental business information, company details, and professional contact
information from reputable business data providers to enhance our understanding of your business needs.

(d) Analytics and Advertising Platforms: Aggregated demographic and interest information from advertising
networks and analytics providers.

(e) Payment Processors: Transaction confirmation and payment status information from payment processing
services.

(f) Marketing Platforms: Email engagement data, campaign performance metrics, and subscriber information
from our email marketing service providers.

2.4 Client Materials and Project Data

When providing services to clients, we process personal information contained in:

(a) Website content, images, and media provided by clients;

(b) Client customer databases and mailing lists;

(c) Social media account data and analytics;

(d) Advertising campaign data;

(e) eCommerce transaction information;

(f) Business documents, branding materials, and marketing collateral; and

(g) Any other materials provided by clients for service delivery.

For such data, we act as a data processor on behalf of our clients (who are the data controllers). Our processing
is governed by our service agreements with clients.

2.5 Voice Data and Biometric Information

When you interact with our AI-powered voice calling system (Kore Pulse AI) or communicate with us by
phone, we collect and process:

(a) Voice Recordings:

  • Complete audio recordings of phone conversations, including:
    Inbound calls (calls you place to us)
  • Outbound calls (calls we place to you)
  • AI voice agent interactions
  • Human representative conversations

 

(b) Voice Characteristics: Voice data that may include:

  • Tone, pitch, and speech patterns
  • Language and accent characteristics
  • Speech-to-text transcriptions
  • Voice sentiment analysis

 

(c) Purpose: Voice recordings and data are collected for:

  • Quality assurance and training
  • Customer service improvement
  • Compliance with legal requirements
  • Dispute resolution
  • AI voice agent training and optimization
  • Business analytics

 

(d) Consent: By providing your phone number and receiving calls from us, you expressly consent to call
recording. All calls are recorded. Voice recordings may be retained for up to three (3) years or as required by
law.

(e) Biometric Data: While we collect voice recordings, we do not currently create voiceprints or use voice data
for biometric identification or authentication purposes. If this changes, we will update this Privacy Policy and
obtain appropriate consent as required by law.

2.6 Special Categories of Personal Data

We do not intentionally collect or process “special categories” of personal data (also known as “sensitive
personal information”), including:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data
  • Health information
  • Sex life or sexual orientation
  • Criminal history

If you provide such information to us voluntarily, we will handle it in accordance with applicable law and may
request your explicit consent where required.

2.7 Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect
personal information from children under 18. If we become aware that we have inadvertently collected personal
information from a child under 18, we will take steps to delete such information promptly.
If you believe we have collected information from a child under 18, please contact us immediately at
hello@koretechx.com.

3. HOW WE USE YOUR INFORMATION

3.1 Purposes of Processing

We use the personal information we collect for the following purposes:

(a) Service Delivery and Performance:

  • Processing and fulfilling service requests
  • Creating and managing client accounts
  • Communicating about projects, deliverables, and milestones
  • Providing customer support and technical assistance (including via AI voice agents)
  • Delivering contracted services (design, development, marketing, hosting, etc.)
  • Managing domain registration and hosting services
  • Implementing and maintaining websites and digital solutions
  • Optimizing SEO, managing social media campaigns, and executing PPC advertising
  • Developing and deploying AI and business automations
  • Operating Kore Pulse AI platform (CRM, AI calling, document management)
  • Handling inbound and outbound voice calls through AI voice agents
  • Recording, transcribing, and analyzing voice calls for service delivery
  • Training and improving AI voice agents through machine learning

 

(b) Business Operations and Administration:

  • Processing payments and managing invoicing
  • Maintaining accurate business records
  • Managing service agreements and contracts
  • Conducting internal research and analytics
  • Improving our services, processes, and methodologies
  • Developing new services and features
  • Quality assurance and performance monitoring

 

(c) Communication and Customer Relations:

  • Responding to inquiries, questions, and support requests
  • Sending transactional emails (confirmations, receipts, notifications)
  • Providing project updates and status reports
  • Requesting feedback and reviews
  • Conducting customer satisfaction surveys

 

(d) Marketing and Promotional Activities (with your consent where required):

  • Sending newsletters and promotional emails
  • Providing information about our services, features, and special offers
  • Conducting marketing campaigns and outreach
  • Sending text messages (SMS) to phone numbers provided (with explicit opt-in consent)
  • Making outbound marketing voice calls using AI-powered calling systems (with express consent)
  • Retargeting and remarketing through online advertising
  • Analyzing marketing campaign effectiveness
  • Voice sentiment analysis to improve messaging

 

(e) Website Functionality and Improvement:

  • Operating and maintaining our Website
  • Providing personalized user experiences
  • Analyzing Website traffic and usage patterns
  • Troubleshooting technical issues
  • Enhancing Website performance, features, and user interface
  • Testing new features and functionalities

 

(f) Legal Compliance and Protection:

  • Complying with applicable laws, regulations, and legal obligations
  • Responding to legal process (subpoenas, court orders, government requests)
  • Enforcing our Terms and Conditions and other agreements
  • Protecting our legal rights and interests
  • Preventing, detecting, and investigating fraud, security breaches, and illegal activities
  • Protecting the safety and security of our clients, employees, and systems

 

(g) Business Transactions:

  • Evaluating, negotiating, and completing mergers, acquisitions, or sales of assets
  • Due diligence in connection with business transactions
  • Transitioning client relationships in the event of a sale or merger

3.2 Legal Bases for Processing (GDPR/UK GDPR)

For individuals located in the European Union, United Kingdom, or other jurisdictions with similar data protection laws, we process personal data based on the following legal grounds:

(a) Contractual Necessity (Article 6(1)(b) GDPR): Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract. This includes:

  • Delivering services you have requested
  • Processing payments
  • Managing your account
  • Communicating about projects

 

(b) Consent (Article 6(1)(a) GDPR): You have given clear, affirmative consent for specific processing activities, such as:

  • Marketing communications
  • SMS/text message marketing
  • AI-powered voice calling (inbound and outbound)
  • Call recording and voice data processing
  • Certain cookie uses
  • Processing of special categories of data (if applicable)

 

(c) Legitimate Interests (Article 6(1)(f) GDPR): Processing is necessary for our legitimate business interests, provided such interests are not overridden by your data protection rights. Our legitimate interests include:

  • Improving our services and Website
  • Conducting business analytics
  • Network and information security
  • Fraud prevention
  • Internal administrative purposes
  • Direct marketing to business contacts
  • Pursuing legal claims and defending against legal actions

 

(d) Legal Obligation (Article 6(1)(c) GDPR): Processing is necessary to comply with applicable laws, regulations, or legal processes, such as:

  • Tax and accounting obligations
  • Responding to lawful requests from authorities
  • Compliance with industry-specific regulations

3.3 Marketing Communications

When you provide your contact information, you may receive marketing communications from us, including:

(a) Email Marketing: Newsletters, service updates, promotional offers, case studies, and industry insights. You can opt out at any time by clicking the “unsubscribe” link in any marketing email or contacting us at hello@koretechx.com.

(b) SMS/Text Messaging: By providing your phone number and submitting a form on our Website or through our services, you acknowledge that you have read this Privacy Policy and consent to receive marketing text messages from Koretechx Corp at the phone number provided. Standard message and data rates may apply. You may reply STOP at any time to opt out of text messages. Message frequency varies.

(c) AI-Powered Voice Calls: By providing your phone number, you expressly consent to receive automated, prerecorded, or artificial voice calls from Koretechx Corp (including calls made through our Kore Pulse AI platform) for marketing, transactional, and customer service purposes. All calls are recorded. You may opt out
by informing us during any call, emailing hello@koretechx.com, or requesting to be added to our Do Not Call list. We honor the National Do Not Call Registry.

(d) Phone Calls: We may contact you by phone (via human representatives or AI voice agents) to discuss your inquiry, provide customer support, follow up on services, or inform you about services that may be of interest based on your engagement with us.

You have the right to opt out of marketing communications at any time. Opting out of one channel (email, SMS, or voice calls) does not automatically opt you out of other channels – you must opt out of each separately. Opting out of marketing communications does not affect transactional or service-related communications necessary for our business relationship.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

4.2 Types of Cookies We Use

We use the following categories of cookies on our Website:

(a) Strictly Necessary Cookies: These cookies are essential for the Website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the Website cannot function properly without them.

Examples include:

  • Session management cookies
  • Authentication and security cookies
  • Load balancing cookies

 

(b) Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether users receive error messages. This helps us improve Website performance and user experience.

We use:

  • Google Analytics: To analyze Website traffic, user behavior, and demographic information
  • Microsoft Clarity: To understand user interactions through session recordings and heatmaps
  • ADA Compliance Analytics: To monitor accessibility compliance and usage

 

(c) Functional Cookies: These cookies allow our Website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features.

(d) Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure advertising campaign effectiveness.

We work with third-party advertising networks and platforms, including:

  • Google Ads and Google Display Network
  • Facebook Pixel
  • LinkedIn Insight Tag
  • Retargeting platforms

4.3 Third-Party Cookies

Our Website may contain cookies placed by third-party services, including:

(a) Social Media Plugins: Cookies from social media platforms (Facebook, LinkedIn, Twitter, Instagram) that enable social sharing and track your interactions with embedded content.
(b) Payment Processors: Cookies from Stripe, Square, and PayPal to facilitate secure payment processing.
(c) Communication Tools: Cookies from Dialpad (phone system) and Kore Pulse AI (chat and communication platform) to enable customer support features.
(d) Content Delivery Networks (CDNs): Cookies from CDNs that help deliver Website content efficiently.

These third-party cookies are governed by the respective third parties’ privacy policies. We do not control these
cookies and recommend reviewing the privacy policies of these third parties

4.4 Web Beacons and Tracking Pixels

We use web beacons (also known as “tracking pixels” or “clear GIFs”) in our emails and on our Website. Web beacons are small, invisible graphic images that help us:

(a) Track whether emails are opened and read;
(b) Determine which links in emails are clicked;
(c) Measure the effectiveness of marketing campaigns;
(d) Understand user behavior on our Website; and
(e) Deliver targeted advertising.

4.5 Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Our Website does not currently respond to DNT signals due to the lack of industry wide standards for recognizing and implementing DNT signals.

4.6 Managing Cookies

You can control and manage cookies in several ways:

(a) Browser Settings: Most browsers allow you to refuse or delete cookies. The methods for doing this vary from browser to browser. Please consult your browser’s help menu for instructions on managing cookies.

(b) Third-Party Opt-Out Tools:

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
NAI Opt-Out: http://www.networkadvertising.org/choices/
DAA Opt-Out: http://www.aboutads.info/choices/
EDAA Opt-Out (EU): http://www.youronlinechoices.com/

(c) Mobile Device Settings: You can manage cookies and tracking through your mobile device privacy settings.
Please note that blocking or deleting cookies may impact your ability to use certain features of our Website and may affect Website functionality.

5. HOW WE SHARE YOUR INFORMATION

5.1 Third-Party Service Providers and Processors

We share personal information with trusted third-party service providers who perform services on our behalf.
These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Categories of third-party service providers include:

(a) Payment Processing Services:

  • Stripe (payment processing)
  • Square (payment processing)
  • PayPal (payment processing)

Purpose: To securely process payments, manage transactions, and handle billing.

(b) Customer Relationship Management (CRM):

  • Kore Pulse AI (our proprietary CRM system)

Purpose: To manage client relationships, track communications, store contact information, and support sales and marketing activities.

(c) Email Marketing and Communications:

  • Email marketing platforms for newsletter distribution and campaign management
  • Transactional email services for service-related communications

Purpose: To send marketing emails, newsletters, and transactional communications; track email engagement; manage subscriber lists.

(d) Analytics and Performance Monitoring:

  • Google Analytics (web analytics)
  • Microsoft Clarity (user behavior analytics and session recordings)
  • ADA compliance monitoring tools

Purpose: To analyze Website traffic, understand user behavior, monitor performance, and improve user experience.

(e) Web Hosting and Infrastructure:

  • Verpex (web hosting services)
  • Content delivery networks (CDNs)
  • Cloud storage providers

Purpose: To host our Website, store data, and deliver content efficiently and reliably.

(f) Communication and Support Tools:

  • Dialpad (business phone system)
  • Kore Pulse AI (our proprietary CRM, AI voice calling platform, live chat, support platform, contract signing, and document management system)
  • Video conferencing platforms

Purpose: To communicate with clients, provide customer support, facilitate meetings, manage customer relationships, handle AI-powered voice calls (inbound and outbound), record and analyze calls, manage contracts and documents, and automate business communications.

(g) Advertising and Marketing Platforms:

  • Google Ads
  • Facebook Ads
  • LinkedIn Advertising
  • Retargeting and remarketing platforms

Purpose: To deliver targeted advertising, measure campaign performance, and reach potential clients.

(h) Contract Management and Electronic Signature:

  • Kore Pulse AI (contract signing and management)

Purpose: To facilitate electronic execution of service agreements, proposals, and contracts.

(i) Domain Registration and DNS Services:

  • Domain registrars
  • DNS service providers

Purpose: To register and manage domain names on behalf of clients.

(j) Security and Fraud Prevention:

  • Security monitoring services
  • Fraud detection tools

Purpose: To protect against fraud, unauthorized access, and security threats.

5.2 Business Partners and Affiliates

We may share personal information with:

(a) Strategic Partners: When we collaborate with other agencies or specialists to deliver comprehensive services to clients.
(b) Referral Partners: When clients are referred to us or when we refer clients to other service providers.
(c) Affiliate Companies: With our parent company, subsidiaries, or affiliated entities for business operations, support, and service delivery.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, we may transfer personal information to the acquiring or surviving entity. You will be notified via email and/or a prominent notice on our Website of any change in ownership or use of your personal information, as well as any
choices you may have regarding your personal information.

5.4 Legal Obligations and Protection of Rights

We may disclose personal information when we believe, in good faith, that disclosure is necessary to:

(a) Comply with applicable laws, regulations, legal processes, or enforceable governmental requests;
(b) Enforce our Terms and Conditions or other agreements;
(c) Detect, prevent, or address fraud, security issues, or technical problems;
(d) Protect against harm to the rights, property, or safety of Koretechx Corp, our clients, employees, or the public, as required or permitted by law; or
(e) Respond to subpoenas, court orders, or other legal processes

5.5 With Your Consent

We may share personal information for purposes not described in this Privacy Policy when we have your express consent to do so.

5.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. Such information is not considered personal information and may be used and shared for any purpose, including research, marketing, analytics, and reporting.

5.7 No Sale of Personal Information

Koretechx Corp does not sell your personal information to third parties for monetary consideration. We do not rent, lease, or trade your personal information.

For California residents: We do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

6. INTERNATIONAL DATA TRANSFERS

6.1 Data Storage and Processing Location

Koretechx Corp is based in the United States. All personal data collected through our Website and services is stored and processed on servers located within the United States. We do not transfer personal data to countries outside the United States for storage or processing.

6.2 Transfers for Service Delivery

While our primary data storage and processing occurs in the United States, we serve clients globally and may need to transfer personal data internationally to:

(a) Deliver services to clients located in different countries;
(b) Communicate with clients and stakeholders across borders;
(c) Collaborate with international partners when specifically required for project delivery; or
(d) Comply with legal obligations in multiple jurisdictions.

6.3 Safeguards for International Transfers

When personal data is transferred internationally, we implement appropriate safeguards to ensure adequate protection, including:

(a) Standard Contractual Clauses (SCCs) approved by the European Commission or UK Information Commissioner’s Office for transfers to countries without adequate data protection laws;
(b) Ensuring third-party service providers implement appropriate technical and organizational measures;
(c) Conducting data protection impact assessments where required;
(d) Limiting data transfers to what is necessary and proportionate; and
(e) Implementing additional security measures for sensitive transfers.

6.4 Your Rights Regarding International Transfers

If you are located in the European Union, United Kingdom, or other jurisdictions with restrictions on international data transfers, you have the right to:

(a) Obtain information about the safeguards we use for international transfers;
(b) Request a copy of Standard Contractual Clauses or other transfer mechanisms; and
(c) Object to international transfers in certain circumstances.

To exercise these rights or obtain more information, please contact us at hello@koretechx.com.

7. DATA RETENTION

7.1 Retention Periods

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

(a) Client Account Information: Retained for the duration of the business relationship and for two (2) to three (3) years after the relationship ends, unless a longer retention period is required by law or for legal defense purposes.
(b) Project Files and Deliverables: Archived for two (2) to three (3) years after project completion to facilitate support, warranty obligations, and potential future engagement. Final deliverables may be retained indefinitely for portfolio and reference purposes unless confidentiality agreements require deletion.
(c) Communication Records: Email correspondence, chat logs, phone records, and voice call recordings are retained for two (2) to three (3) years for customer service, quality assurance, legal compliance, and dispute resolution purposes. Voice recordings may be retained longer when required for legal defense or regulatory
compliance.
(d) Payment and Financial Records: Retained for a minimum of seven (7) years to comply with tax, accounting, and financial regulations.
(e) Marketing Database: Marketing contact information is retained until you opt out or request deletion. Inactive marketing contacts may be removed after a period of non-engagement (typically 2-3 years).
(f) Website Analytics and Logs: Typically retained for one (1) to two (2) years, though aggregate, anonymized data may be retained indefinitely.
(g) Legal and Compliance Records: Retained for the period required by applicable law or as necessary to defend legal claims, which may extend beyond the general retention periods above.

7.2 Criteria for Determining Retention Periods

When determining appropriate retention periods, we consider:

(a) The nature and sensitivity of the personal information;
(b) The purposes for which we collected the information;
(c) Legal, accounting, reporting, or regulatory requirements;
(d) Whether the information is necessary for legal claims or defense;
(e) Contractual obligations and warranty periods;
(f) Legitimate business needs; and
(g) Industry best practices.

7.3 Secure Deletion

When personal information is no longer needed and the retention period has expired, we take reasonable steps to securely delete or anonymize the information. Deletion methods include:

(a) Secure erasure of digital files;
(b) Overwriting or destruction of electronic storage media;
(c) Shredding of physical documents; and
(d) Anonymization or aggregation such that the information can no longer identify individuals.

7.4 Backup and Archival Data

Personal information may persist in backup systems and archives for a limited period beyond the primary retention period. We maintain backups for disaster recovery and business continuity purposes. Backup data is subject to the same security measures as active data and is periodically purged according to our backup
retention schedule.

7.5 Legal Holds

In the event of litigation, government investigation, or other legal proceedings, we may need to retain personal information beyond the standard retention periods. Such data will be subject to a “legal hold” and will be retained until the legal matter is resolved and any applicable appeal periods have expired.

8. YOUR PRIVACY RIGHTS

8.1 Rights Under GDPR and UK GDPR

If you are located in the European Union, United Kingdom, or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR) and UK GDPR:

(a) Right of Access (Article 15): You have the right to obtain confirmation of whether we process your personal data and, if so, to access that data and receive information about how it is processed.

(b) Right to Rectification (Article 16): You have the right to have inaccurate personal data corrected and incomplete personal data completed.

(c) Right to Erasure / “Right to be Forgotten” (Article 17): You have the right to request deletion of your personal data when:

  • The data is no longer necessary for the purposes for which it was collected;
  • You withdraw consent (where processing is based on consent);
  • You object to processing and there are no overriding legitimate grounds;
  • The data has been unlawfully processed;
  • Deletion is required to comply with a legal obligation; or
  • The data was collected in relation to the offer of information society services to a child.
This right is not absolute and may be limited by legal obligations to retain data.
 
(e) Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller when:
  • Processing is based on consent or contract; and
  • Processing is carried out by automated means.

(f) Right to Object (Article 21):

  • You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Upon objection to direct marketing, we will cease processing for such purposes.
  • For processing based on legitimate interests, we must demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims.

(g) Right to Withdraw Consent (Article 7(3)): Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

(h) Right Not to Be Subject to Automated Decision-Making (Article 22): You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you. This right does not apply when the decision is:

  • Necessary for entering into or performing a contract;
  • Authorized by law; or
  • Based on your explicit consent.

Koretechx Corp does not currently engage in automated decision-making that produces legal or similarly
significant effects.

(i) Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

Relevant Supervisor Authorities:

8.2 Rights Under CCPA and CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

(a) Right to Know: You have the right to request that we disclose:

  • The categories of personal information we collected about you;
  • The categories of sources from which personal information is collected;
  • The business or commercial purpose for collecting, selling, or sharing personal information;
  • The categories of third parties to whom we disclose personal information;
  • The specific pieces of personal information we collected about you.

 

(b) Right to Delete: You have the right to request deletion of personal information we collected from you, subject to certain exceptions (e.g., to complete transactions, comply with legal obligations, detect security incidents, or exercise free speech rights).

(c) Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

(d) Right to Opt Out of Sale or Sharing: You have the right to opt out of the “sale” or “sharing” of your personal information. Koretechx Corp does not sell or share personal information as defined by CCPA/CPRA.

(e) Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to perform services or provide goods reasonably expected by an average consumer. Koretechx Corp does not collect or process sensitive personal information beyond
what is necessary for our services.

(f) Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not: Deny goods or services;

  • Charge different prices or rates;
  • Provide a different level or quality of goods or services; or
  • Suggest you will receive a different price, rate, level, or quality of goods or services.

 

(g) Authorized Agent: You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your identity directly with us.

8.3 Rights Under Canadian Privacy Laws

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic
Documents Act (PIPEDA) and applicable provincial privacy laws, including:

(a) Right to Access: You have the right to access your personal information held by us and to be informed about how it is used and disclosed.

(b) Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.

(c) Right to Withdraw Consent: You have the right to withdraw consent for processing of your personal information, subject to legal or contractual restrictions and reasonable notice.

(d) Right to Challenge Compliance: You have the right to challenge our compliance with privacy obligations. https://www.priv.gc.ca/

(e) Right to Lodge a Complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/

8.4 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:
Email: hello@koretechx.com

Subject Line: “Privacy Rights Request” or “Data Subject Request”

Phone: (754) 258-6081

Mail:
Koretechx Corp
Attn: Privacy Rights Request
7 Beaman Lane
Marlborough, MA 01752
United States

When submitting a request, please include:

  • Your full name;
  • Email address and/or phone number;
  • Description of your request and the right(s) you wish to exercise;
  • Information to help us verify your identity (such as account details or recent interactions); and
  • Your preferred method for receiving our response.

8.5 Verification of Identity

To protect your privacy and security, we must verify your identity before processing certain requests. We may ask you to:
(a) Provide additional identifying information (such as account details, recent transaction history, or answers to security questions);
(b) Confirm your email address or phone number;
(c) Provide a government-issued ID (in limited circumstances for sensitive requests); or
(d) Authenticate through your account login (if you have an account with us).
If we cannot verify your identity, we may be unable to fulfill your request.

8.6 Response Timeframe

We will respond to your request within the timeframe required by applicable law:

  • GDPR/UK GDPR: Within one (1) month of receipt, extendable by two (2) additional months for complex requests;
  • CCPA/CPRA: Within forty-five (45) days of receipt, extendable by an additional forty-five (45) days with notice;
  • PIPEDA: Within thirty (30) days, extendable with notice.

We will notify you if we need additional time to respond or if we require additional information to verify your
identity.

8.7 Fees

We do not charge a fee for processing requests to exercise your privacy rights unless:

(a) Your request is manifestly unfounded, excessive, or repetitive; or
(b) You request additional copies of information beyond the first copy (we may charge a reasonable administrative fee for additional copies).
If a fee applies, we will inform you before processing your request.

8.8 Limitations on Rights

Your privacy rights are not absolute and may be limited by applicable law. We may deny or limit your request when:

(a) We are required or permitted to retain data by law;
(b) Processing is necessary for compliance with legal obligations;
(c) The request is manifestly unfounded, excessive, or repetitive;
(d) Disclosure would adversely affect the rights and freedoms of others;
(e) Processing is necessary for the establishment, exercise, or defense of legal claims;
(f) We cannot verify your identity;
(g) The information is subject to attorney-client privilege or work product protection; or
(h) Other legal exceptions apply.
If we deny or limit your request, we will explain the reasons for our decision.

9. DATA SECURITY

9.1 Our Commitment to Security

Koretechx Corp takes the security of your personal information seriously. We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect personal information from unauthorized access, use, disclosure, alteration, and destruction.

9.2 Technical Security Measures

Our technical security measures include:

(a) Encryption:

  • Use of Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmission between your browser and our servers;
  • Encryption of sensitive data at rest;
  • SSL certificates on all websites and portals.

 

(b) Access Controls:

  • Role-based access controls limiting employee access to personal information on a need-to-know basis;
  • Strong authentication requirements, including complex passwords and multi-factor authentication (MFA) where appropriate;
  • Regular review and revocation of access privileges for former employees and contractors.

 

(c) Network Security:

  • Firewalls and intrusion detection/prevention systems;
  • Regular security monitoring and log analysis;
  • Vulnerability scanning and penetration testing;
  • Secure network architecture and segmentation.

 

(d) Data Protection:

  • Regular backups of critical data with secure storage;
  • Data loss prevention (DLP) measures;
  • Secure file transfer protocols;
  • Antivirus and anti-malware software

 

(e) Secure Development Practices:

  • Secure coding standards and code review processes;
  • Regular security updates and patches for software and systems;
  • Security testing during development and deployment;
  • Use of reputable third-party security tools and frameworks.

9.3 Administrative and Organizational Measures

Our administrative and organizational measures include:

(a) Policies and Procedures:

  • Comprehensive information security policies;
  • Data protection and privacy procedures;
  • Incident response and breach notification plans;
  • Data retention and disposal policies.

 

(b) Employee Training and Awareness:

  • Regular security awareness training for all employees;
  • Privacy and data protection training;
  • Role-specific security training for employees with access to sensitive data;
  • Clear policies on acceptable use of information systems.

 

(c) Vendor Management:

  • Due diligence and security assessments of third-party service providers;
  • Contractual requirements for vendors to implement appropriate security measures;
  • Regular review of vendor security practices and compliance.

 

(d) Access Management:

  • Principle of least privilege access;
  • Separation of duties for critical functions;
  • Regular access reviews and audits;
  • Prompt removal of access for terminated employees and contractors.

9.4 Physical Security Measures

Physical security measures include:

(a) Secure facilities with controlled access;
(b) Badge access systems and visitor logs;
(c) Video surveillance in sensitive areas;
(d) Secure disposal of physical documents containing personal information (shredding);
(e) Locked storage for physical media containing personal data.

9.5 Payment Security

For payment processing, we comply with industry standards:

(a) We do not store complete credit card numbers on our servers;
(b) Payment information is processed through PCI DSS-compliant payment processors (Stripe, Square, PayPal);
(c) Tokenization is used to protect payment card data;
(d) Payment pages use SSL/TLS encryption; and
(e) We implement additional fraud detection measures.

9.6 Limitations and Your Responsibility

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of personal information. Factors beyond our control, such as sophisticated cyberattacks, insider threats, or vulnerabilities in third-party systems, may result in unauthorized access or data breaches despite our precautions.

You are responsible for:

(a) Maintaining the confidentiality of your account credentials and passwords;
(b) Using strong, unique passwords for your accounts;
(c) Enabling multi-factor authentication when available;
(d) Logging out of your account when using shared or public computers;
(e) Reporting any suspected unauthorized access or security incidents to us immediately;
(f) Keeping your contact information current; and
(g) Following security best practices when using our services.

9.7 Security Incident Response

In the event of a data breach or security incident that affects your personal information, we will:

(a) Investigate the incident promptly and thoroughly;
(b) Take steps to contain and remediate the incident;
(c) Assess the risk to affected individuals;
(d) Notify affected individuals and regulatory authorities as required by applicable law and within required timeframes;
(e) Provide information about the nature of the breach, the data affected, and recommended steps to mitigate potential harm; and
(f) Implement measures to prevent similar incidents in the future.

If you become aware of a security vulnerability or incident involving our systems, please report it to us
immediately at hello@koretechx.com.

10. THIRD-PARTY LINKS AND SERVICES

10.1 Third-Party Websites

Our Website may contain links to third-party websites, platforms, and services that are not owned or controlled by Koretechx Corp. These links are provided for your convenience and information.

We are not responsible for:

(a) The privacy practices of third-party websites;
(b) The content, accuracy, or reliability of third-party websites;
(c) The security of information you provide to third parties;
(d) The products or services offered by third parties; or
(e) Any damages or losses arising from your use of third-party websites.

10.2 Third-Party Privacy Policies

Third-party websites and services have their own privacy policies, terms of use, and data practices. We strongly encourage you to review the privacy policies of any third-party websites you visit or services you use.

Koretechx Corp does not control and is not liable for the data practices of:

(a) Social media platforms (Facebook, LinkedIn, Twitter, Instagram);
(b) Advertising networks and platforms;
(c) Payment processors;
(d) Domain registrars;
(e) Hosting providers;
(f) Analytics services;
(g) Marketing platforms; or
(h) Any other third-party service integrated with or linked from our Website.

10.3 Social Media Features

Our Website may include social media features and widgets (such as Facebook “Like” button, LinkedIn “Share” button, Twitter “Tweet” button, or embedded social media feeds). These features are either:

(a) Hosted by the third-party social media platform; or
(b) Hosted directly on our Website but controlled by the third party.

Social media features may collect your IP address, track which pages you visit on our Website, and set cookies to enable functionality. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

10.4 Client Responsibility for Third-Party Services

When we provide services involving integration with third-party platforms (such as social media accounts, advertising platforms, eCommerce marketplaces, or analytics tools), you are responsible for:

(a) Reviewing and accepting the terms of service and privacy policies of those platforms;
(b) Ensuring compliance with the platform’s policies and requirements;
(c) Understanding how the platform collects, uses, and shares data;
(d) Managing permissions and access controls on third-party platforms; and
(e) Any fees, charges, or liabilities associated with the third-party platform.

10.5 No Endorsement

Links to third-party websites or mention of third-party services do not constitute an endorsement,
recommendation, or approval by Koretechx Corp. We make no representations or warranties regarding third
party products, services, or websites.

11. CALIFORNIA PRIVACY DISCLOSURES

11.1 California "Shine the Light" Law

Under California Civil Code Section 1798.83 (California’s “Shine the Light” law), California residents who have an established business relationship with us may request certain information about the disclosure of personal information to third parties for their direct marketing purposes.

As stated in this Privacy Policy, Koretechx Corp does not share personal information with third parties for their direct marketing purposes. Therefore, no such disclosure has occurred, and no “Shine the Light” disclosure is required.

If you are a California resident and have questions about this policy, please contact us at hello@koretechx.com.

11.2 CCPA/CPRA Notice at Collection

This section provides the notice required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) regarding the categories of personal information we collect and how we use it.

Categories of Personal Information We Collect:

(a) Identifiers: Name, email address, phone number, postal address, IP address, account credentials, and similar identifiers.
(b) Customer Records: Contact information, billing address, payment information, and service history.
(c) Commercial Information: Records of services purchased, transaction history, and payment details.
(d) Internet or Network Activity: Browsing history, search history, Website usage information, and interactions with our Website and advertisements.
(e) Audio, Electronic, or Visual Information: Voice recordings from phone calls and AI voice interactions, call transcripts, video conference recordings (when applicable), and photographs or videos provided by clients.
(f) Geolocation Data: General geographic location based on IP address.
(g) Professional or Employment Information: Job title, company name, industry, and business contact information.
(h) Inferences: Preferences, characteristics, and behavioral patterns derived from the above information.

Sources of Personal Information:

  • Directly from you (forms, account registration, communications)
  • Automatically through cookies and tracking technologies
  • Third-party data providers and business partners
  • Social media platforms
  • Client-provided materials

 

Business or Commercial Purposes for Collection:

  • Providing and improving services
  • Customer support and communication
  • Marketing and advertising
  • Analytics and research
  • Legal compliance and fraud prevention
  • Business operations and administration

 

Categories of Third Parties with Whom We Share Personal Information:

  • Service providers and processors
  • Payment processors
  • Marketing and advertising platforms
  • Analytics providers
  • Business partners and affiliates
  • Legal and regulatory authorities (when required)

 

Retention Period:

We retain personal information for two (2) to three (3) years after the end of the business relationship, or as required by law or for legitimate business purposes. See Section 7 (Data Retention) for detailed retention periods.

11.4 Notice of Financial Incentive

Koretechx Corp does not “sell” or “share” personal information as those terms are defined under CCPA/CPRA. Therefore, there is no need to opt out of such practices.

We do not sell personal information to third parties for monetary consideration, and we do not share personal information with third parties for cross-context behavioral advertising.

11.3 Notice of Right to Opt Out

Koretechx Corp does not offer financial incentives or price or service differences in exchange for retention, sale, or sharing of personal information.

11.5 Submitting CCPA/CPRA Requests

California residents may exercise their rights by contacting us as described in Section 8.4 (How to Exercise Your Rights). We will respond within forty-five (45) days, with a possible extension of up to an additional forty five (45) days if necessary.

12. SPECIAL NOTICES FOR EU/UK RESIDENTS

12.1 Data Controller Information

For the purposes of EU and UK data protection laws, the data controller is:

Koretechx Corp
7 Beaman Lane
Marlborough, MA 01752
United States
Email: hello@koretechx.com

12.2 EU Representative
Koretechx Corp does not currently have a physical establishment in the European Union. If required under Article 27 of the GDPR, we will appoint an EU representative. Contact information for any appointed representative will be provided in an update to this Privacy Policy.

12.3 UK Representative
Koretechx Corp operates a location in the United Kingdom:

40 The Runway
Hatfield, England
AL10 9GL

For UK GDPR purposes, you may contact us at this address or at hello@koretechx.com.

12.4 Legal Basis Summary

We process your personal data based on the following legal grounds:

  • Contract Performance: To deliver services you have requested.
  • Legitimate Interests: To improve our services, maintain security, and conduct business operations.
  • Consent: For marketing communications and certain cookie uses.
  • Legal Obligations: To comply with applicable laws and regulations.

12.5 International Data Transfers

Personal data collected from EU/UK residents is transferred to and processed in the United States. We implement Standard Contractual Clauses and other appropriate safeguards to ensure adequate protection. See Section 6 (International Data Transfers) for details.

12.6 Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you

12.7 Supervisory Authority

If you are located in the EU or UK, you have the right to lodge a complaint with your local data protection authority:

13. CHILDREN'S PRIVACY

13.1 Age Restriction

Our Website and services are not intended for, and may not be used by, individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18.

13.2 Parental Notice

If you are a parent or guardian and believe your child under the age of 18 has provided personal information to us, please contact us immediately at hello@koretechx.com. We will take steps to delete such information from our systems promptly.

13.3 Age Verification

We do not have age verification mechanisms in place. We rely on parents, guardians, and users to ensure that minors do not use our services or provide personal information.

13.4 COPPA Compliance

For U.S. residents, our services comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent.

14. CHANGES TO THIS PRIVACY POLICY

14.1 Right to Modify

Koretechx Corp reserves the right to update, modify, or replace this Privacy Policy at any time, at our sole discretion. Changes may be made to reflect:

(a) Changes in our data processing practices;
(b) Changes in applicable laws or regulations;
(c) New features or services;
(d) Feedback from users or regulators;
(e) Technological advancements; or
(f) Other business or legal reasons.

14.2 Notice of Material Changes

When we make material changes to this Privacy Policy, we will:

(a) Update the “Last Updated” date at the top of this document;
(b) Post a notice on our Website homepage for a reasonable period;
(c) Send an email notification to registered users (where we have a valid email address); and/or
(d) Provide other appropriate notice as required by law.

14.3 Your Continued Use

Your continued use of our Website or services following the posting of changes to this Privacy Policy
constitutes your acceptance of those changes. If you do not agree to the modified Privacy Policy, you must stop
using our Website and services.

14.4 Review Responsibility

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

15. CONTACT INFORMATION AND DATA PROTECTION INQUIRIES

15.1 General Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Email: hello@koretechx.com

Subject Line: “Privacy Inquiry” or “Data Protection Question”

Phone: (754) 258-6081

Mail:
Koretechx Corp
Attn: Privacy Department
7 Beaman Lane
Marlborough, MA 01752
United States

15.2 Data Subject Rights Requests

To exercise your privacy rights (access, deletion, correction, opt-out, etc.), please follow the instructions in Section 8.4 (How to Exercise Your Rights).

15.3 Security Incident Reporting

If you become aware of a security vulnerability or incident affecting our systems or your personal information,
please report it immediately to:

Email: hello@koretechx.com
Subject Line: “URGENT: Security Incident”

15.4 Complaints and Disputes

If you have a complaint about our handling of your personal information, please contact us first so we can attempt to resolve the issue. You may also have the right to lodge a complaint with your local data protection authority (see Section 8 for supervisory authority contact information).

15.5 Response Time

We strive to respond to all privacy inquiries and requests within a reasonable timeframe, typically within ten (10) business days for general inquiries and within the timeframes specified by law for data subject rights requests.

16. CONSENT TO MARKETING COMMUNICATIONS

16.1 Consent Statement

By submitting your contact information through our Website, forms, or service agreements, you acknowledge that you have read and understood this Privacy Policy and consent to:

(a) Receive transactional and service-related communications necessary for our business relationship;
(b) Receive marketing communications from Koretechx Corp, including newsletters, promotional offers, service updates, and industry insights, via email;
(c) Receive text messages (SMS) from Koretechx Corp at the phone number provided for marketing purposes
(where you have provided a phone number and submitted a form); and
(d) Our use of your personal information as described in this Privacy Policy.

16.2 Text Message and Voice Call Consent and A2P Compliance

IMPORTANT – SMS/TEXT MESSAGE CONSENT: By providing your mobile phone number and submitting a form on our Website, portal, or through our services, you expressly provide your prior express written consent to receive recurring marketing and promotional text messages (SMS/MMS) from Koretechx Corp at the mobile phone number provided, using an automatic telephone dialing system or prerecorded/artificial voice.

IMPORTANT – VOICE CALL CONSENT AND RECORDING NOTICE: By providing your phone number, you also expressly provide your prior express written consent to receive recurring automated, prerecorded, or artificial voice telephone calls (including AI-generated voice calls through Kore Pulse AI) from Koretechx Corp. ALL CALLS ARE RECORDED for quality assurance, training, compliance, customer service improvement, AI voice agent training, and record-keeping purposes.

You acknowledge and agree that:

(a) Consent is Not Required for Purchase: Your consent to receive text messages and voice calls is not a condition of purchasing any goods or services from Koretechx Corp. You may always contact us by other means.

(b) Message and Call Frequency:

  • Text messages: Message frequency varies depending on your interaction with us and our marketing campaigns. You may receive up to 4-6 messages per month, though frequency may be higher during promotional periods.
  • Voice calls: Call frequency varies based on your engagement and marketing campaigns. You may receive
    automated appointment reminders, service updates, marketing calls, customer service calls, and AI
    powered outbound calls.

 

(e) Types of Messages and Calls: You may receive the following types of communications:

  • Service updates and appointment reminders
  • Project status notifications
  • Marketing promotions and special offers
  • Industry news and tips
  • Event invitations and announcements
  • Surveys and feedback requests
  • AI voice agent interactions for customer service
  • Automated voice calls for appointments, updates, and marketing

 

(f) Opt-Out Instructions:

For Text Messages:

  • Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message to opt out
  • You will receive a one-time confirmation message confirming your opt-out
  • After opting out, you will no longer receive text messages from us unless you opt back in
  • Text STOP to (754) 258-6081 or email

 

For Voice Calls:

  • Inform the AI voice agent or representative during any call that you wish to opt out
  • Email hello@koretechx.com with “Voice Call Opt-Out” in the subject line
  • Call (754) 258-6081 and request to be added to our Do Not Call list
  • We honor the National Do Not Call Registry
  • Opt-out processing may take up to 30 days

 

(g) Help Instructions: Reply HELP or INFO to any text message, or text HELP to (754) 258-6081 for
assistance. For voice call assistance, contact hello@koretechx.com or (754) 258-6081.

(h) Terms and Privacy:

 

(i) Wireless Service Provider and Carrier Liability: Koretechx Corp, mobile carriers, and telecommunications providers are not liable for delayed or undelivered messages or failed/dropped calls.

(j) Call Recording: By providing your phone number, you expressly consent to recording of all telephone conversations, including:

  • Calls you place to us (inbound calls)
  • Calls we place to you (outbound calls)
  • AI voice agent
  • interactions
  • Human representative conversations
  • Voice recordings are stored for up to 3 years
  • Recordings may be reviewed, analyzed, and used for training AI systems
  • Some jurisdictions require two-party consent – your consent is provided by giving us your phone number
  • If you do not consent to call recording, do not provide your phone number and use email contact only

 

(k) AI Voice Technology: You understand that:

  • Calls may be handled by AI voice agents using Kore Pulse AI technology
  • AI voice agents may sound human-like but are automated systems
  • AI interactions are recorded and analyzed for improvement
  • You may request a human representative at any time
  • AI voice agents are not 100% accurate and improve over time

 

(l) Scope of Consent: This consent applies to text messages and voice calls sent/placed by Koretechx Corp and any third-party service providers acting on our behalf, including through the Kore Pulse AI platform.

(m) Withdrawal of Consent: Text message and voice call consent may be withdrawn at any time without penalty by:

  • Replying STOP to text messages
  • Requesting opt-out during any voice call
  • Emailing hello@koretechx.com with “SMS Opt-Out” or “Voice Call Opt-Out” in the subject line
  • Calling (754) 258-6081 and requesting opt-out
  • Updating your communication preferences in your account

Withdrawal of consent does not affect the lawfulness of processing before withdrawal and does not impact other
forms of communication (email, portal messages). Text message opt-out and voice call opt-out are separate
you must opt out of each independently.

16.3 Email Marketing Opt-Out

You may opt out of marketing emails at any time by:

(a) Clicking the “unsubscribe” link at the bottom of any marketing email;
(b) Updating your communication preferences in your account settings (if you have an account);
(c) Contacting us at hello@koretechx.com with the subject line “Unsubscribe”; or
(d) Calling us at (754) 258-6081.

Opting out of marketing emails does not affect:

  • Transactional or service-related emails necessary for our business relationship;
  • Emails required by law or regulation;
  • Responses to your specific inquiries or requests.

16.4 Withdrawal of Consent

You may withdraw your consent to any processing based on consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal. To withdraw consent, please contact us using the information in Section 15.

18. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) METRICS

18.1 Annual CCPA Metrics Disclosure

As required by the California Consumer Privacy Act, Koretechx Corp will publish the following metrics annually on or before January 31 of each year (if applicable):

(a) Number of requests to know received;
(b) Number of requests to know complied with (in whole or in part) and denied;
(c) Number of requests to delete received;
(d) Number of requests to delete complied with (in whole or in part) and denied;
(e) Number of requests to correct received;
(f) Number of requests to correct complied with (in whole or in part) and denied;
(g) Number of requests to opt out of sale/sharing received (if applicable);
(h) Median number of days to respond to requests.

19. ADDITIONAL STATE-SPECIFIC DISCLOSURES

19.1 Nevada Residents

Nevada residents have the right to opt out of the sale of certain covered information that we have collected or will collect about them. Koretechx Corp does not sell personal information as defined under Nevada law. If you are a Nevada resident and have questions, please contact us at hello@koretechx.com

19.2 Virginia, Colorado, Connecticut, and Utah Residents

Residents of Virginia, Colorado, Connecticut, and Utah have rights under their respective state privacy laws, including rights similar to those described in Section 8 (Your Privacy Rights). To exercise these rights, please contact us as described in Section 8.4.

19.3 Other U.S. State Privacy Laws

As additional U.S. states enact comprehensive privacy legislation, we will update this Privacy Policy to reflect applicable rights and disclosures. If you reside in a state with privacy laws not specifically addressed in this Privacy Policy, please contact us to learn about your rights.

20. LEGAL DISCLAIMER

20.1 Reasonable Efforts

While Koretechx Corp uses reasonable efforts to protect personal information and comply with applicable privacy laws, we make no warranties or guarantees regarding the absolute security or privacy of your information.

20.2 No Liability for Third Parties

Koretechx Corp is not responsible for the privacy practices, security measures, or data handling of third-party websites, services, platforms, or partners. Use of third-party services is at your own risk.

20.3 Force Majeure

We are not liable for any failure or delay in performance of our privacy obligations due to circumstances beyond our reasonable control, including acts of God, natural disasters, cyberattacks, government actions, or other force majeure events.

20.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KORETECHX CORP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THIS PRIVACY POLICY, THE COLLECTION OR USE OF PERSONAL INFORMATION, OR ANY DATA BREACH OR SECURITY INCIDENT.

21. ACKNOWLEDGMENT AND ACCEPTANCE

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT
USE OUR WEBSITE OR SERVICES.

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